Care Coordinator (SGVCOG)

Job summary

The Care Coordinator provides case management services through the Homelessness Prevention and Time Limited Subsidies (TLS) programs for assigned program participants. The Care Coordinator collaborates with Housing Navigators to assist families in navigating the lease up process, and provides supportive services and resource linkage to promote housing retention and wellness.

ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following

Physical and mental requirements and work environment

• Work indoors in temperature controlled environment with occasional exposure to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.
• Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.
• See, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans.
• Ability to interact with other employees, clients, customers and members of the public.
• Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.
• Gather, analyze, synthesize, and classify information.
• Transcribe, enter, and post data.
• Ability to respond effectively to sensitive inquiries or complaints.
• May require exposure to blood borne pathogens and infectious agents.
• Requires use of a computer keyboard for substantial periods of time.
• Able to travel to off-site meetings or other activities.

Knowledge, Skills and Abilities

• Knowledge of crisis and permanent housing resources throughout Los Angeles County.
• Knowledge of housing issues in San Gabriel Valley preferred.
• Knowledge of HUD guidelines and experience working with subsidized housing programs.
• Current knowledge of best practice models, including: Housing First, Trauma Informed Care, Mental Health Recovery, Harm Reduction, and Critical Time Intervention.
• Proficient in use of laptop computer and Microsoft Windows, Office software programs, and Google Apps. (Word, Excel, PowerPoint, G-mail, Docs).
• Ability to accurately enter client data and progress notes in the Homeless Management Information System, and run program management reports.
• Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, printer and scanner).
• Understanding of case management practices and ability to accurately and clearly document case notes.
• Excellent written and verbal communication skills.
• Possess valid California driver's license and have access to properly registered vehicle.

Education, training and experience

Minimum Qualifications

• Option I: A Bachelor's degree in Social Work or related field.
• Option II: Have a minimum of two (2) years of experience in a related human services field.
• Option III: Successful demonstration of required skills through current or past USHS direct employment or temporary assignment may be considered in lieu of the standard required years of experience.

• Desirable
• Experience working with participants with complex medical, mental health, and/or substance use conditions strongly preferred.
• Experience in the following areas strongly preferred: chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, medical, mental health, or substance use services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.
• Bi-lingual English/Spanish preferred.

Monday - Friday 40hrs/week, Full Time, Non-Exempt