The People Concern·Los Angeles, California
The Case Manager provides active case management for clients facing homelessness to support housing stability and community integration. Responsibilities include developing individualized housing plans, connecting clients to mainstream benefits, and facilitating life skills groups.
Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Serve a caseload of approximately 22-25 clients, providing active case management for all assigned cases, including meeting weekly with each person individually. Staff must be able and willing to transport clients in personal or company vehicle. Act as the lead for client’s housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness. Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations. Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc. Provide participant-centered case management using Housing First, harm reduction, and trauma-informed care approaches. Conduct initial and ongoing needs assessments to identify barriers to housing stability. Develop and monitor individualized housing and service plans. Meet with assigned participants at least monthly, or more frequently based on need. Support participants in becoming document ready for housing placement. Assist participants with obtaining vital documents. Track participant progress toward permanent housing outcomes. Help complete applications and accompany participants to appointments when needed. Participate in resource coordination and case conferencing meetings. Enter timely, accurate, and objective case notes in HMIS. Complete program enrollments, updates, and exits within one business day of service changes. Maintain complete and compliant participant files. Document all engagement efforts and participant responses. Connect participants to mainstream benefits (DPSS, CBEST, DMH, SAPC, etc.). Link participants to employment and workforce programs. Provide crisis intervention and conflict de-escalation support as needed. Support harm reduction practices and overdose prevention awareness. Attend required staff meetings, trainings, and case conferences. Maintain appropriate releases of information for coordination of care. Support a safe, low-barrier, and participant-centered program environment. Maintain recommended caseload ratio of approximately 1:25 participants (or as assigned). Demonstrate consistent progress of participants toward permanent housing. Ensure timely and compliant HMIS documentation. Facilitate intakes for individuals who are referred into interim housing Create a supportive environment and ensure clients’ progress, utilizing a strengths-based approach Facilitate wellness, enrichment, and life skills groups Other duties as assigned
High School Diploma or GED or Equivalent Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record. Willing and able to transport Clients in your personal vehicle. Experience working with participants with mental illness, chronic health issues, and substance abuse disorders. Experience with Outreach and engagement, crisis intervention, suicide assessment/prevention, affordable housing, housing rights etc. Excellent human relations/communication skills; ability to act in professional manner regardless of circumstances. Detail oriented with excellent time management skills Strong verbal and written communication skills including knowledge of Microsoft Suite (Word, Excel, Outlook etc.), required Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision Passion for working with the population served Ability to work as part of an interdisciplinary team
Bachelor’s degree; or a minimum two (2) years’ experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience. Minimum of one (1) year experience in case management preferred Knowledge of Housing First, harm reduction, and trauma-informed care principles. Experience using HMIS or similar database preferred. Strong documentation and organizational skills. Ability to work effectively with diverse and high-acuity populations Work Environment Regularly required to drive to different local sites throughout the day Will necessitate working in busy and loud environments Will be required to sit for long periods of time Will be exposed to elements like cold, heat, dust, noise and odor Will need occasionally to stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 50 pounds or less May need to bend, stoop, twist ,walk, climb throughout the day EXPECTED BEHAVIORS OF ALL STAFF Act as a role model Demonstrate a sense of responsibility Continuously learn and improve Acknowledge your own areas of improvement Hear and provide honest, specific and direct feedback Create an environment where everyone is welcomed valued and respected Collaborate Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws. About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities. Benefits & Perks Medical Insurance Vision Insurance Dental Insurance Retirement Planning (403b) & Matching Paid Holidays Paid Vacation Days Paid Sick Days Employee Assistance Plans (EAP) TELUS Health Flexible Spending Account (FSA) Basic Life / Accidental Death & Dismemberment (AD&D) Voluntary Short- and Long-Term Disability Voluntary Pet Insurance Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More The People Concern University & Certificates
Requires a High School Diploma or GED and a valid CA Driver's license with a reliable vehicle. Experience working with populations facing mental illness, substance abuse, and chronic health issues is required.
Market context
In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.
