CVS Health·Hammond, Louisiana
The Case Management Coordinator facilitates healthcare outcomes by providing care coordination, support, and education for members using care management tools. Responsibilities include conducting comprehensive member evaluations, implementing care plans, and collaborating with multidisciplinary teams to overcome barriers to care.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
The Case Management Coordinator (CMC) utilizes critical thinking and judgment to collaborate and inform the case management process, to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources. This position is in the ABH- Louisiana Care Management Program. Schedule is Monday-Friday standard business hours 8 AM- 5 PM. No nights, no weekends, and no holidays. Must live in Region 2 - Ascension, East Baton Rouge, East Feliciana, Iberville, Pointe Coupee, West Baton Rouge, West Feliciana Evaluation of Members: Using care management tools and information/data review, conducts comprehensive evaluation of referred member’s needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member’s benefit plan and available internal and external programs/services. Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate. Coordinates and implements assigned care plan activities and monitors care plan progress. Enhancement of Medical Appropriateness and Quality of Care: Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review to achieve optimal outcomes. Identifies and escalates quality of care issues through established channels. Utilizes negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs. Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/ behavior changes to achieve optimum level of health. Provides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. Helps member actively and knowledgably participate with their provider in healthcare decision-making. Monitoring, Evaluation and Documentation of Care: Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.
Required Qualifications 2+ years' experience in behavioral health, social services or appropriate related field equivalent to program focus. 2+ years' experience with adult and/or adolescent populations. Must reside in Louisiana Must have reliable transportation and be willing and able to travel 50% of the time or more. Mileage is reimbursed per company expense reimbursement policy
Medicaid experience. Waiver experience Crisis intervention skills Managed care/utilization review experience Familiarity with QuickBase Case management and discharge planning experience Demonstrated proficiency with personal computer, keyboard navigation, and mouse Familiarity and proficiency with MS Office Suite applications including MS Teams, Outlook, Word, Excel, and SharePoint.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
07/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Requires a Bachelor's degree in behavioral health or human services and at least 2 years of experience in behavioral health or social services. Candidates must reside in Louisiana, possess reliable transportation, and be able to travel 50% of the time.
Market context
Behavioral-health roles in Louisiana are often driven by ongoing demand for licensed clinicians who can support individuals with serious mental illness in community and outpatient settings. These positions can be competitive because employers typically look for active Louisiana licensure, at least two years of relevant experience, and a valid driver's license, while benefits such as dental, vision, paid holidays, sick leave, and an employee assistance program may help offset the workload. Before applying, confirm your licensure status and driver’s license are current, and note that the requirements and benefits here are AI-summarized from the original job description to save research time.