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  3. Clinical Transfer and Access Coordinator, 24 Hours Nights, Transfer Center
UM

Clinical Transfer and Access Coordinator, 24 Hours Nights, Transfer Center

UMass Memorial Health·San Jose, California

$87,277 - $157,082/yr·Part Time·On Site·Remote friendly
·2-5 yrs
·Posted 3 days ago
Practice for this role

About the role

The primary role involves communicating with referring providers to connect them with the most appropriate receiving UMass Memorial Health provider based on the patient's specific medical need, while accurately triaging and advocating for safe and timely care. Responsibilities include utilizing the nursing process to triage patients, coordinating care for acute changes using telecommunication tools, and facilitating communications between units and providers.

ARE YOU AN INTERNAL CAREGIVER, STUDENT, OR CONTINGENT WORKER/AGENCY WORKER AT UMASS MEMORIAL HEALTH? CLICK HERE TO APPLY THROUGH YOUR WORKDAY ACCOUNT. [https://www.myworkday.com/ummh/d/inst/13102!CK5mGhIKBggDEMenAhIICgYI1A0Q_wE~*QIicexHeI1U~/cacheable-task/2998$46522.htmld#backheader=true]

Exemption Status

Exempt

Hiring Range

$91,644.80 - $164,944.00

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details

Holidays - Every Third Holiday, Monday through Friday, Weekends - Every Third Weekend

Scheduled Hours: 7p-7a

Shift

3 - Night Shift, 12 Hours (United States of America)

Hours: 24

Cost Center

10020 - 6226 Transfer Center

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone is a caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The mission of the UMMMC Transfer Center is to coordinate safe, timely, and appropriate care by connecting providers and linking resources to the patient within and outside of UMMMC. The primary role of the Clinical Transfer Coordinator is to communicate with referring providers and connect them with the most appropriate receiving UMMHC provider based on patient’s specific medical need. The Clinical Transfer Coordinator’s role is to triage accurately and advocate for safe and timely care. The Clinical Transfer Coordinator strives to facilitate the following services:

Centralized intake for all transfers, including bed placement recommendations

Expedited transfer and more timely care for critically ill or injured patients

Dependable triage services for the pediatric and adult patients in our community.

Timely provider to provider consultative services and hand-offs to discuss patient care needs.

Management of bedside emergency situations and prioritization of real-time care concerns

  • The mission of the UMMMC Transfer Center is to coordinate safe, timely, and appropriate care by connecting providers and linking resources to the patient within and outside of UMMMC. The primary role of the Clinical Transfer Coordinator is to communicate with referring providers and connect them with the most appropriate receiving UMMHC provider based on patient’s specific medical need. The Clinical Transfer Coordinator’s role is to triage accurately and advocate for safe and timely care. The Clinical Transfer Coordinator strives to facilitate the following services:
  • Centralized intake for all transfers, including bed placement recommendations
  • Expedited transfer and more timely care for critically ill or injured patients
  • Dependable triage services for the pediatric and adult patients in our community.
  • Timely provider to provider consultative services and hand-offs to discuss patient care
  • needs.
  • Management of bedside emergency situations and prioritization of real-time care concerns

Major Responsibilities

  • Utilize the nursing process to triage patients and advocate for safe, timely and appropriate care in the most appropriate setting.
  • Uses critical thinking, strategic prioritizing, and critical thinking to coordinate the care of patients who have an acute change in their condition using telecommunication tools to bring clinical experts quickly to their bedside.
  • Facilitate communications and activities between the patient care units, providers and other hospital departments as required. Anticipates potential problem situations and intervenes as appropriate.
  • Collects data and provides virtual nursing care to achieve optimal outcomes and to influence practice patterns.
  • Utilizes resources and performs at a level conducive to support the delivery of safe, timely, effective, efficient, equitable, and patient-centered care by acute and critical care teams.

Position Qualifications

License/Certification/Education

Required

  • Bachelor’s degree in Nursing. Applicants with an Associate’s degree in Nursing who are currently enrolled in a Bachelor’s degree program will be considered.
  • Current Massachusetts Nursing licensure and registration.

Experience/Skills

Required

Minimum of 3 years emergency department clinical experience.

Thorough knowledge of the discipline of nursing and understands limits of RN scope of practice.

Excellent verbal, written, and computer skills.

Possess high-level skills in communication, decision-making, systems thinking, and computer literacy due to the remote nature of the practice environment.

Demonstrate understanding of pathophysiology and rationale of special needs and common problems associated with physiological, psychosocial, safety, learning, rehabilitative, spiritual/cultural, and self-care issues for acutely and critically ill patients.

Preferred

  • Previous experience in virtual/telephonic nursing and triage.
  • Previous experience in Care Coordination/Case Management.

Hours/Schedule Notes

  • Hours are 7p-7a
  • Schedule includes working every third weekend and holiday

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Requirements

Candidates must possess a Bachelor’s degree in Nursing, or an Associate’s degree if currently enrolled in a Bachelor’s program, along with current Massachusetts Nursing licensure. A minimum of 3 years of emergency department clinical experience is required, along with excellent verbal, written, and computer skills.

  • associate degree
  • bachelor degree
  • Case Management
  • Communication
  • Advocacy
  • Computer Literacy
  • Critical Thinking
  • Triage
  • Decision-Making
  • Emergency Management
  • Nursing Process
  • Systems Thinking
  • Pathophysiology
  • Bed Placement
  • Telecommunication Tools
  • Provider Consultation
  • Virtual Nursing
  • Strategic Prioritizing

Posting details

Employment type
Part Time
Work arrangement
On Site
Experience
2-5 yrs
Salary
$87,277 - $157,082/yr
Location
San Jose, California
Posted
Jul 24, 2026
Application
Employer website
UM

Hiring organization

UMass Memorial Health

UMass Memorial Health is the health and wellness partner of the people of Central Massachusetts. Through pain and pandemics, our commitment to our communities never wanes. We use knowledge and innovation to create breakthrough medicine, to create jobs, and to make life better...

Salary listed on 579 jobs
IndustryHospitals and Health Care
TypeNonprofit
Size10,001+ employees
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Market context

California nursing roles remain highly competitive

California nursing roles often draw steady demand, especially for experienced RNs in procedural and critical care settings. Competition is strongest for candidates who already hold a California RN license, current BLS and ACLS, and recent ICU, ER, or PACU experience. Review the AI-summarized requirements and benefits on this platform to save research time, then confirm your certifications and highlight relevant bedside and procedural experience in your application.

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