Conduct phone screens and comprehensive clinical evaluations to determine eligibility for pediatric anxiety and OCD care. Provide patient education and generate detailed documentation to ensure seamless transitions to the care team.
InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care.
The Clinical Evaluator is the first voice and face of InStride Health for patients and families seeking care. Evaluators conduct phone screens and comprehensive clinical evaluations to determine clinical eligibility and appropriateness for InStride services. They provide education and orientation about InStride, serve as brand ambassadors, and ensure families feel engaged and motivated from their first interaction.
Clinical Evaluators are strong diagnosticians with excellent case conceptualization skills, adept at assessing patient presentation and navigating sensitive conversations. They determine when medical clearance is required prior to admission and, when families are not appropriate for InStride, redirect them to alternative resources with empathy and clarity.
Clinical Evaluators also generate thorough, timely documentation that ensures a smooth and intentional handoff to the care team, supported by AI note-writing tools. They provide feedback to the Tech Product team on workflows, systems, and patient experience, and to the Clinical Product team on biopsychosocial assessment and patient needs.
Key Responsibilities/Essential Functions
Conducts phone screens and clinical evaluations for patients and families seeking admission.
Accurately assesses diagnoses, case conceptualization, and clinical eligibility for InStride.
Provides education, orientation, and motivation to engage patients and families in care.
Determines when medical clearance is required prior to admission.
Redirects patients and families to alternative resources when InStride is not appropriate.
Produces robust, timely documentation to support seamless transitions into treatment, leveraging AI note-writing tools.
Serves as a brand ambassador, creating a welcoming and professional first experience for families.
Collaborates with internal stakeholders by providing feedback and insights:
To the Tech Product team on workflows, systems, and patient/family experience.
To the Clinical Product team on patient presentation and assessment processes.
Participates in designated trainings, team meetings, and clinical rounds to ensure alignment with care pathways and best practices.
Upholds InStride’s mission, values, and ethical standards in all interactions.
The expected annual salary for this role is between $80,000-100,000. Actual starting salary will be determined on an individualized basis and will be based on several factors including but not limited to specific skill set, work experience, licensure, etc.
Clinical Evaluators are hired in a full-time capacity, typically at 40 hours per week, which may include evening hours (3pm-8pm local time) to align with family availability across time zones.
Commitment to Ethical Conduct
InStride Health is committed to building and maintaining an inclusive, equitable, and ethical environment. The Clinical Evaluator is required to comply with InStride Health’s Code of Conduct and its policies and procedures, and must refrain from participating in any activity that could be construed as fraud or abuse. In any instance where there is suspicion or knowledge of fraud, abuse, or a violation of law or policy, the Clinical Evaluator is required to report the same to the Chief Compliance Officer. Compliance with this requirement will be considered in evaluating overall job performance
Commitment to Diversity, Equity, Inclusion, & Belonging (DEIB)
We want to make our clinical services available for everyone, no matter where you come from, what you look like, or how you identify. To achieve this, we recognize we must continually make progress in building a more diverse, equitable, and inclusive team. Through these efforts, we support two primary objectives at InStride Health:
1.
Providing high quality patient care to families.
We are in a privileged position to support families during a vulnerable time in their lives.
We approach all families and each other with compassion and are most effective as a diverse team where all individuals feel valued, respected, and accepted.
2.
Building a mission-driven business that lasts.
Specifically, we believe our commitment to a supportive culture improves innovation, decision-making, and efficiency.
We invite you to share any additional information about yourself or your experiences that may not be reflected in your CV. Inclusion of this information is completely voluntary.
Beware of fake job postings and offers. All official communications from instride health will come from email addresses ending in @instride.health. We will never ask for personal information such as social security numbers or bank details during the application process. If you receive a suspicious job offer or communication, please contact our recruitment team directly (Talent@instride.health [talent@instride.health]) to verify its authenticity.
Requires a Ph.D. or Psy.D. in psychology and an active PSYPACT authority to practice interjurisdictional telepsychology. Must have expertise in diagnosing and treating children and young adults with anxiety and OCD.
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