The People Concern·Los Angeles, California
Provide direct crisis intervention, safety planning, and support services to survivors of domestic violence in a shelter setting. Maintain accurate client documentation and facilitate support groups for adult and child participants.
Working under the supervision of the Program Manager, the Counselor Advocate will: Maintain accurate progress notes and documentation of client services Adhere to program/contract compliance as per guidelines and requirements mandated for DV shelter programs, standards of confidentiality, HIPPA, safety and crisis intervention. Responsible for providing direct services to clients: Assist with client crises as needed (life skills, conflicts resolution, safety planning, etc.) using trauma-informed de-escalation and mediation techniques. Ensure implementation of empowerment model, harm reduction and trauma informed care methodologies. Provide crisis intervention, safety planning, resources and eligibility screenings for program services for potential program participants via Sojourn 24-hour hotline for DV crisis per DV best practices and standards. Assist with client entry and exit of shelter programs Assist with transportation of program participants and their belongings to meetings such as the court, doctors, community resources, and housing appointments etc. as necessary. Facilitate support groups for Adult and Child Participants including but not limited to life skills, DV education, Parenting Education. Provide child-care occasionally Ensure adherence to shelter guidelines for program participants under the supervision of shelter management. Provide resources and referrals as needed Assist with life skills support and education such as, grocery shopping, assistance with chores/cleaning, provision of child care Establish and maintain positive, productive working relationships with clients, staff, community partners and community stakeholders including mental health programs, DV shelter programs, local law enforcement, local neighborhood councils (and other local officials), and providers of services and resources to homeless persons. Attend staff meetings, case conferences, training workshops, and community meetings as needed. Take inventory of site needs and submit facility maintenance, IT, and supply order requests. Submit daily activity reports to leadership staff and effectively communicate on-site activities; ensure appropriate communication during shift transition meetings Participate and conduct safety drills, routine facility checks to ensure compliance with county health standards Participate in maintaining the organization and cleanliness of the shelter facility. Work with shelter management to report credible suspicions of child abuse Train, assist and provide feedback to volunteers Maintain a safe work environment and confidentiality at all times Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues Organize and prioritize multiple activities to meet all external and internal deadlines Maintain professional demeanor that reflects positively on the agency Demonstrate respect and courtesy toward others Able to thrive in a work environment emphasizing teamwork and collaboration Respond promptly in all aspects of communication Work with minimum supervision Other Duties as Assigned
High School Diploma or GED or Equivalent Trustworthy, honest, and team player. Ability to supervise shelter participants with dignity and respect at all times. Must engage participants in positive interactions and troubleshoot problems as they surface. Must exhibit sound decision-making ability related to crisis and safety planning Ability to work with a diverse population and implement cultural responsiveness Ability to handle communications with public, TPC staff and volunteers via phone or in person. Literate with the ability to operate basic computer functions. Able to maintain confidentiality. Able to supervise sanitary conditions at all times in all areas including, client proms, general areas, and communal living areas. Willingness to work flexible hours as needed, and handle emergencies which may occur daily, nightly, or overnight. Understanding of Domestic Violence Survivor population and their specific needs for services Use of own vehicle; responsible to carry all auto insurance legally required in State of California Valid California Drivers License Willingness to receive 40-hour Domestic Violence Training
Experience in social services program or case management preferred; 24-hour shelter experience Extensive experience working in social services field with direct experience related to provision of case management services Experience working in communal living or shelter environment Work Environment: Combination of field and office environment On occasion walk or drive to different local sites Regularly required to sit, stand, bend and occasionally lift or carry up to 35 lbs. May necessitate working in busy and loud environment May be exposed to elements like cold, heat, dust, noise and odor May need to bend, stoop, twist and sit throughout the day EXPECTED BEHAVIORS OF ALL STAFF Act as a role model Demonstrate a sense of responsibility Continuously learn and improve Acknowledge your own areas of improvement Hear and provide honest, specific and direct feedback Create an environment where everyone is welcomed valued and respected Collaborate Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws. About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities. Benefits & Perks Medical Insurance Vision Insurance Dental Insurance Retirement Planning (403b) & Matching Paid Holidays Paid Vacation Days Paid Sick Days Employee Assistance Plans (EAP) TELUS Health Flexible Spending Account (FSA) Basic Life / Accidental Death & Dismemberment (AD&D) Voluntary Short- and Long-Term Disability Voluntary Pet Insurance Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More The People Concern University & Certificates
Requires a High School Diploma or GED and a valid California Driver's License with a personal vehicle. Candidates must be willing to undergo 40-hour Domestic Violence Training and possess strong crisis management skills.
Market context
In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.
