The Case Manager supports the Intake and Eligibility Program by conducting outreach to hard-to-reach applicants and managing caseloads for I/DD services. Responsibilities include performing intake interviews, documenting client interactions, and connecting individuals with immediate community resources.
Current employees
Please apply through the employee portal to be considered for this opportunity.
Pay
Range: $29.29 - $36.03
Hourly
Department:
Department of
County
Human
Services (DCHS)
Job
Type:
Regular
Represented
Exemption
Status: United States of America (Non-Exempt)
Closing
Date (Open
Until
Filled if
No
Date
Specified): August 06, 2026
The Opportunity
This announcement is open until 150 applications are received or when the closing date listed above is reached. Whichever comes first.
Overview
THIS WORK MATTERS! The Intake and Eligibility Program is the gateway to Individual Development Disabilities Services. Eligibility Specialists conduct both new eligibility determination and redeterminations in accordance with OAR 311-320-0080. This position will support Eligibility Specialists with connecting with applicants who are hard to reach at any point of the determination process and those who need referrals to immediate community resources support. This position will also conduct outreach to clients who are hard to reach during the redetermination of eligibility process thus retaining clients enrolled in the Individual Developmental Disabilities program. This is a KSA (Knowledge Skills and Abilities) position. Must be fluent in Spanish (speak, read, and write). Language testing is required for this position.
As the
KSA
Spanish
Case
Manager 1, other duties will include: Maintain an ongoing caseload of individuals and families who are newly applying for I/DD services or are in the eligibility redetermination process. Complete outreach and collaborate with community members including but not limited to DHS Child Welfare, Adult Protective Services, Behavioral Health, Oregon State Hospital, Oregon Corrections, Oregon Youth Authority, Hospital Emergency Services. Assist with intake interviews for children Assist in intake interviews for children under guardianship of DHS Assist in completing redetermination interviews and outreach for enrolled clients entering school age and adult redeterminations and inform them of criteria per the I/DD Oregon Administrative Rules. Provide primary staffing for weekly in person drop-in sessions for applicants to complete paperwork Document interactions with clients/legal representatives via progress notes system Complete home and community visits to assist applicants and clients to complete eligibility paperwork. Process incoming paperwork by reviewing for completion, uploading to applicant/redetermination file. Research and Identify community resources to provide applicants and enrolled clients with immediate support needs. Identify clients who may benefit from other services not available from I/DD and make appropriate referrals to community resources. Bring questions related to client services and access to weekly team and case consult meetings. Multnomah County values and supports diversity and inclusion. We do this by creating a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Department of County Human Services (DHCS) employee, you will create a work culture of respect, trust, and understanding for the highly diverse populations of the Department of County Human Services in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.
TO
QUALIFY: We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled as required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page. Minimum Qualifications/Transferable Skills*:
Education/Training: A case manager must have knowledge of the public system for developmental disabilities services in
Oregon and at least one of the following: A bachelor’s degree in behavioral science, social science, or a closely related field. A bachelor’s degree in any field and one year of human services related experience, such as work providing assistance to people and groups with economical disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing. An associate’s degree in a behavioral science, social science, or a closely related field and two years of human services related experience, such as work providing assistance to people and groups with economical disadvantages, employment, abuse and neglect, substance abuse, aging disabilities, prevention, health, cultural competencies, or housing. Three years of human services related experience, such as work providing assistance to people and groups with economical disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing. Must pass a criminal background check Must have a valid driver license
Preferred Qualifications/ Transferable Skills*
You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills. *Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant to this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
Screening &
Evaluation:
Required:
Application
Packet: You must submit all requested items below. Failure to do so will be deemed an incomplete application. 1. Attach a Resume demonstrating you meet minimum qualifications; AND 2.
Attach a
Cover
Letter addressing the following: Describe your understanding of the complexities of providing case management, and how you meet the minimum qualifications for this role. Additionally, recount a challenging case you've managed, highlighting your use of: Relevant laws and resources Conflict resolution and de-escalation techniques
Cultural sensitivity
Note: The application, resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process. -- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted on Workday. --
Internal applicant: If you are an internal candidate (current employee, including on-call, regular, probationary, limited duration, and temporary employee), your job application will consist of the career profile that you complete on Workday.
Before you apply, please make sure to do the following:
Navigate to your profile in
Workday (see: My Career Profile) and click on the “Career” section of your profile. Complete all sections of your career profile that you want to have included in your application (Job History, Education, Skills, Languages, Certifications, etc.). When completing the application on Workday as an internal candidate, you will need to scroll down to see the “Resume/Cover Letter” section on your screen. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload. There will be no other prompts for you to upload your resume and cover letter.
In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics.
The EEO Know Your Rights poster is available for your reference.
Multnomah County is a VEVRAA Federal Contractor.
We request priority protected veteran referrals.
Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference.
Review our veterans’ preference page for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process.
Please contact the recruiter below in advance to request assistance.
Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions?
Recruiter: Nicole Cole Email: nicole.cole@multco.us Phone: +1 (503) 9887767 x87767 Application information may be used throughout the entire selection process.
This process is subject to change without notice.
Disclaimer
This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.
Job
Profile: 6298 - Case Manager 1
Requirements
Candidates must be fluent in Spanish and possess a valid driver's license and a clean criminal background check. Minimum qualifications include a bachelor's degree in a related field or a combination of an associate's degree or experience in human services.
associate degree
bachelor degree
Case Management
Outreach
Documentation
Collaboration
Conflict Resolution
Spanish Fluency
Client Advocacy
De-escalation Techniques
Cultural Sensitivity
Eligibility Determination
Intake Interviews
Community Resource Referral
Posting details
Employment type
Full Time
Work arrangement
Hybrid
Experience
2-5 yrs
Salary
$29 - $36/hr
Location
Portland, Oregon
Posted
Jul 22, 2026
Closes
Aug 7, 2026
Application
Employer website
External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through https://multco.us/jobs, you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload. There will be no other prompts for you to upload your resume and cover letter. Do not click the “Submit” button before you upload your documents.
After
You
Apply: Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes. Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the “My Applications” section. You must complete these tasks or actions before the job posting closes. Check both your email and Workday account for updates regarding this recruitment.
The
Selection
Process: For details about how we typically screen applications, review our overview of the selection process page.
We expect to evaluate candidates for this recruitment as follows: Initial review of minimum qualifications Resume and Cover Letter Review Phone screen Consideration of top candidates
Language assessment
Background, reference
Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.
Additional
Details
Hybrid
Telework: This position is designated as “hybrid telework,” meaning you will be working both remotely (from home) and in person at an onsite location. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. The onsite work location for this position is Five Oak 209 SW 4th Ave Portland, Oregon 97204. Serving the Public, Even During Disasters Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.
Market context
Spanish-speaking case managers are in demand
In Oregon, case manager roles that serve Spanish-speaking clients are often driven by demand in healthcare, behavioral health, and human services settings. These positions are competitive because employers typically look for bilingual fluency, a valid driver’s license, a clean background check, and a related degree or equivalent human services experience. Review the AI-summarized requirements and benefits on this platform to save time, then confirm your Spanish proficiency and prepare examples of client coordination work before applying.
