Intermountain Health·American Fork, Utah
Provide care to patients with acute and chronic needs in an ambulatory clinic setting under clinician direction. Responsibilities include gathering patient information, communicating via telephone and in-person, and collaborating with cross-functional teams.
A Senior Medical assistant has accountability for providing care to patients in an ambulatory clinic setting. This will involve caring for patients with acute and chronic needs. A Senor Medical Assistant will be responsible for communicating clearly with patients seeking care through different modalities including telephone and in-person interactions. Are you interested in advancing your career while helping people live the healthiest lives possible? As a Medical Assistant at Intermountain Health, you will play a vital role in supporting our clinical team, ensuring our patients receive the best care. At Intermountain, you will be part of a team that values career advancement, innovation and collaboration, where your skills are valued, and your contributions make a lasting impact. What does it mean to be a caregiver with Intermountain? Check out this video and learn more and discover the “Power of We.” As a Medical Assistant at Intermountain Health, you will play a vital role in supporting our clinical team, ensuring our patients receive the best care by: Providing Patient Care: Under the direction of the Clinician, providing care to patients by assisting the provider to gather information that is relative to the patient’s visit and condition. Effective Communication: Communicating clearly with patients seeking care through different modalities including telephone and in-person interactions. Team Collaboration: Working with cross functional teams to collaborate on patient care. Attention to detail and follow-through are key components in helping to provide the care that is needed.
Successful completion of a Medical Assistant Program or one year of Medical Assistant Experience or a current RN/LPN license Current Basic Life Support Certification (BLS) for healthcare providers. Must be obtained prior to start date Demonstrated basic computer skills involving word processing and data entry. Professional manner and strong interpersonal and communication skills. Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers. Utah Only: If certified with less than one year of MA experience, caregivers may attend a yearlong MA residency program
Experience in an outpatient clinic or other healthcare setting. Computer literacy in using electronic medical records (EMR) systems and other relevant software. Current national MA certification from one of the following national MA certifications or registrations: Registered Medical Assistant (RMA) of AMT, National Certified Medical Assistant (NCMA), Certified Clinical Medical Assistant (CCMA) or Certified Medical Assistant (CMA) of the AAMA Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies. Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc. Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.) May be expected to stand in a stationary position for an extended period of time. For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
Learn more about our comprehensive benefits package here.
By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Requires completion of a Medical Assistant program, one year of experience, or an RN/LPN license, along with BLS certification. Candidates must possess basic computer skills and the physical ability to lift and transfer patients.
Market context
In Utah, support-services roles in healthcare are often tied to patient flow, clinic operations, and front-line assistance, so demand tends to follow outpatient and ambulatory care activity. These jobs can be competitive because employers look for candidates who already have relevant clinical exposure, such as EMT training, medical assisting education, or ambulatory care experience, and who can quickly complete required credentials like the RQI Healthcare Provider eCredential. Review the AI-summarized requirements and benefits here to save time, then confirm your training background and plan to secure the eCredential within 30 days if you apply.
