State of Florida·Jacksonville, Florida
Provide professional counseling and case management for pediatric and adult individuals with brain and spinal cord injuries. Responsibilities include determining program eligibility, developing individualized care plans, and coordinating services with medical providers and schools.
07/28/2026 Total Compensation Estimator ToolOpen Competitive Opportuniy Your Specific Responsibilities: This is a professional counseling position providing case management services to both pediatric and adult individuals with brain and/or spinal cord injuries. Applicant Eligibility Determination: Determines applicant’s program eligibility through an assessment of their medical and residency status, potential to reintegrate into the community, as well as other program requirements as defined in the Brain and Spinal Cord Injury Program’s Policies and Procedures. · Provides case management services independently for a caseload ranging from approximately 10-15 referrals per month. · Contacts referral source to ensure all documentation is received to determine eligibility. Depending on the individual’s injury, this may take weeks or up to the 60-90-day policy before placing the Applicant in service or closing. · Call the client or family member to make introductions, explain the program’s purpose and if eligible, arrange a time for the Initial Interview. Case Management: Conducts initial interviews to determine service needs of client. Develops in conjunction with the client or family a plan of services including an assessment of available third-party benefits. Implements, monitors, and routinely evaluates clients’ progress towards community reintegration and their plan of services. Identifies service providers and works in conjunction with VR Tech to authorize services. Provides referrals to other agencies. Responds to client, family and provider needs relating to service provision. All Case Management activities will be carried out in accordance with the Brain and Spinal Cord Injury Program’s Policies and Procedures. · Assess short-term and long-term needs and establishes case management objectives for a caseload of 30-50. · Performs the Initial Interviews via phone or a field-based scenario depending on the relation to referral and discharge i.e. hospital, home or SNF environment. · Collaborates with the family and referral source regarding the discharge needs based on the documents obtained indicating the need for immediate medically necessary equipment to be provided for a safe discharge home for both the Applicant, now Client, and their providers. · Arrange delivery of the approved DME’s with vendors while obtaining bids if applicable · Determine funding sources to create the individualized Care Plan accurately. · Set up outpatient therapies with the designated and participating rehabilitation centers. · Facilitate Pediatric cases by consulting with therapists, schools, and doctors to ensure collaboration between the parties provide ongoing education through mandated programs such as ESE Exception Student Education IEP- Individual Education Plan Accommodations and Services, 504 Plans, and Homebound schooling. · Acts as liaison and client’s advocate between the clients/family, physician and facilities/agencies, and Guardians if applicable. · Manages active cases based on case intensity and acuity. Specialty Case Manager caseloads such as Pediatric may vary as ongoing consulting with therapists, schools, and doctors are necessary for a successful and smooth integration. · Interacts continuously with consumers, family, physician(s) and other providers utilizing monthly progress notes, doctor’s visit notes and recommendations to determine changes in the Care Plans of how this is affecting the client’s progress or lack thereof. · Assess the options for care including use of benefits and community resources to update the Care Plan. · Answer residents’ questions about their care, treatment plans, illness progression and all other issues so they feel safe and secure in our care. · Transfer appropriate cases within and other Regions communicating both verbally and through Transfer Summaries the status and needs of the client. · Conduct proper closures following in accordance with the Brain and Spinal Cord Injury Program’s Policies and Procedures. · Maintain accurate and real time records of all case management activities in the RIMS System using HIPAA guidelines.
Documents all activities related to the applicant/client’s case including, but not limited to, case notes, medical records, contacts (phone conversations, emails, faxes, etc. related to the applicant/client) and consultative reports in the Rehabilitation Information Management System (RIMS). All documentation activities will be carried out in accordance with the Brain and Spinal Cord Injury Program’s Policies and Procedures.
Monitors and manages budget for their caseload as outlined in the Brain and Spinal Cord Injury Program Policies and Procedures. · Respond to legal and Social Security in a timely manner when records are requested. This potentially saves money for the program through reimbursements and expedites the client’s financial status respectively.
Liaison
Activities: Develops working relationships with hospital personnel, community partners, service providers, and other related professionals. Provides technical assistance relating to client needs to hospital personnel, community partners, service providers and others as needed. Participates in and when requested leads in-service briefings or program overviews for hospital personnel, community partners, service providers, and other related professionals. All activities and information provided while conducting liaison activities must be approved by the Operations Services Manager in advance. Other related duties as assigned. · Participate in ongoing Focus Groups, Trainings, and Educational Sessions requirements for program services. · Complete required monthly data for Travel and Cell Phones · Providing various feedback as requested by leadership teams in a timely manner. · Adapting to changes in policies, procedures, and new techniques on an ongoing basis.
Required
Knowledge,
Skills, and
Abilities: Knowledge of interviewing techniques Ability to compile, organize and analyze medical and psychological data. Ability to provide counseling and guidance. Ability to provide programmatic information and referral services. Ability to identify community resources. Ability to plan, organize and coordinate day-to-day work activities. Ability to actively listen and communicate effectively with others. Ability to accurately manage budgetary allocations based on client caseload. Ability to establish and maintain effective working relationships with others. Knowledge of the acute and long-term care needs of people with disabilities.
Knowledge of and skills with software: Office 365, Adobe Pro, Case Management Software. Ability to communicate effectively verbally and in writing. Ability to work independently and as a member of a team. Knowledge of and ability to understand and apply statutes, rules, and administrative and program policies and procedures.
Experience providing case management services to people with disabilities. Travel Time: 25-50% Where You Will Work: 562 Park St. Suite 300, Jacksonville, FL 32204 The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available: · State of Florida 401(a) FICA Alternative Plan (mandatory) · Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office) · Workers’ Compensation (mandatory, if needed) · Reemployment Assistance (Unemployment Compensation) (mandatory, if needed) · Deferred Compensation (voluntary) · Employee Assistance Program (voluntary) · And more! For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com. Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.
You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
For more information, please visit the
SSS website: http://www.sss.gov If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Requires experience providing case management services to people with disabilities and the ability to analyze medical data. Candidates must be proficient in Office 365 and capable of traveling 25-50% of the time.
Market context
In Florida, physician openings are typically shaped by steady demand from large health systems, outpatient groups, and growing patient populations. These roles are competitive because employers often look for strong clinical credentials, current BLS certification, and readiness to work in fast-paced care settings; this posting also notes no prior experience is required, with a preferred associate’s or bachelor’s degree. Review the AI-summarized requirements and benefits here to save time, then confirm your credential match and prepare examples of patient-care experience before applying.
