MERCY HOUSE·Phoenix, Arizona
Provide comprehensive case management and housing stability support for elderly clients in the Senior Bridge program. Responsibilities include conducting intakes, developing housing plans, and collaborating with community partners to secure permanent housing.
Client Service Delivery Maintain a caseload of 20-30 clients Meet with each client on your caseload once a week and case note engagement along with services provided Meet with newly intaked clients within 24 hours of enrollment into program Assist clients with obtaining required documents to secure housing (e.g., vital documents, income verification, proof of housing voucher or acceptance into housing documentation, etc.) Provide resources and submit HMIS referrals for additional services Conduct comprehensive assessments to collect relative, environmental, financial, employment, housing, educational, and health information as appropriate to develop a housing plan that includes short- and long-term goals Collaborate in all stages of client services, including intake, assessment, services planning, engagement, and delivery Provide employment linkage, benefits establishment, links to community providers for substance abuse, primary, and mental health care, along with other services needed to assist clients in reaching their housing goals Utilize harm reduction interventions and methodologies to provide client-centered services Provide crisis intervention and de-escalation to assist clients in enhancing their ability to problem solve Assist clients with life skills, problem-solving, and utilizing effective coping skills for managing and coordinating their own care needs when living independently Practice Trauma-Informed Care and Motivational Interviewing when meeting with clients weekly Provide strength-based case management and service coordination designed to assist clients in obtaining and maintaining stable housing Conduct crisis and risk assessments in consultation with the Navigation Supervisor and site team as needed Provide warm hand-off to selected housing providers, ensuring a smooth transition from the Senior Bridge program into permanent housing Work collaboratively with community partners, outreach teams, Health Care Networks, Housing Authorities (Housing Specialists), Landlords, Leasing Offices, and Social Workers Attend and provide support to clients during voucher briefings, attend match meetings, and connect clients in the Coordinated Entry System (CES) Attend trainings that increase knowledge for effectively meeting clients’ needs Assist with searching for housing; completing housing applications, requesting reasonable accommodations, assuring that the living environment is safe and ready for move-in Input accurate and complete data into HMIS and update case notes to reflect client progress Demonstrate a high level of patience and understanding for the elderly population Treat each client with dignity and respect Team/Staff Relations Work as a Mercy House team member with all site staff and volunteers to implement the mission and core values of the organization Attend internal Senior Bridge meetings and Mercy House corporate meetings, trainings, workshops and conferences Work as part of a team to further develop the Senior Bridge program Work alongside the logistics team to ensure optimal operation of the program Work independently and as a team within a fast-paced environment Exemplify flexibility, adaptability to sudden changes, trustworthiness, reliability, and empathy Communicate effectively with diverse populations Ability to model professionalism and respect at all times Administration Implement and adhere to Mercy House and Senior Bridge program policies and procedures Keep accurate, up to date documentation on all clients including but not limited to housing plans, case notes, case files and assessments Assist with data collection Ensure deadlines are met Willingness to gain continual knowledge and understanding of Senior Housing, Community Resources, Adult Rehabilitative Services, Mental & Behavioral Health Services and Substance Abuse Treatments, etc. Utilize computers and appropriate software (e.g., Microsoft Word, Outlook, Excel, PowerPoint) and/or specific systems applicable to the position Respond to calls and emails in a timely manner Prioritize your case load QualificationsRequirements: Education and Experience At least 2 years of Case Management experience working with homeless individuals or Senior Citizens Bachelor’s Degree in Human Services or related field or equivalent experience Individuals with less than a BA/BS degree but with at least 4 years of experience working with long-term homelessness, low income, senior citizens or diverse populations, are encouraged to apply Working knowledge of mental health, behavioral health and recovery services General A valid AZ driver’s license, proof of insurance, and a reliable vehicle are required Excellent communication and interpersonal skills Fluency in Spanish is of significant value Strong organization and time-management skills Ability to maintain a positive and professional environment Proficiency in Microsoft Office programs Ability to communicate effectively both verbally and in written form Detail-oriented with the ability to manage multiple tasks and meet deadlines Must have excellent problem-solving skills Ability to perform crisis intervention with a trauma-informed modality This position requires current CPR certification. If you do not have an active certification at the time of hire, training and certification will be provided as a condition of employment. Physical Requirements Ability to lift, bend, push, and pull up to 50 pounds Prolonged periods of sitting at a desk and working on a computer -- Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf) Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.
Requires a Bachelor's degree in Human Services or equivalent experience, with at least 2 years of case management experience with homeless individuals or seniors. A valid AZ driver's license, reliable vehicle, and CPR certification are mandatory.
Market context
Behavioral health employers in Arizona often look for candidates who can connect directly with clients through lived experience and strong community-based support skills. These roles can be competitive because they may require a high school diploma, a preferred bachelor’s degree, and quick completion of Peer Support Certification, along with a valid Arizona driver’s license and fingerprint clearance. Review the AI-summarized requirements and benefits here to save research time, then confirm your certification timeline and clearance readiness before applying.