Case Manager, Office Based
Signature Health Inc·Willoughby, Ohio
Signature Health Inc·Willoughby, Ohio
The role involves developing and executing client treatment plans while linking mental health and substance use disorder clients to community resources. The Case Manager acts as a liaison between clients, families, and outside providers to support housing, medical, and vocational needs.
Description At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential.
If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career.
As a full-time employee, you will have access to the following employer/employee paid benefits: Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more Robust earned paid time off program (PTO) Federal Loan Forgiveness Program (available on eligible roles) Professional Development Support SCOPE OF ROLE Reporting to the Supervisor, Behavioral Health Services, the Qualified Mental Health Specialist (QMHS), Office Based will be key in the development and execution of client treatment plans.
The QMHS will provide clients and their families with ongoing community support resources.
The QMHS, Office Based acts as an outstanding subject matter expert related to client needs and will foster positive relationships to all clients, their families, and Signature Health team members.
This is primarily an office based position.
HOW YOU’LL SUCCEED Create a standout client care experience by effectively coordinating with the treatment team and linking clients to community resources.
Act as an effective subject matter expert when working with your team to assist other QMHS team members in identifying resources to advocate for clients.
Act as a liaison with outside providers such as inpatient units and residential settings.
Assist MH/SUD clients by identifying support needed in the following areas: educational, medical, vocational, housing, and daily living skills resulting in clients to be successful in their communities.
Assist in crisis intervention and prevention in the community.
Complete benefit analyses to aid clients in obtaining presumptive Medicaid.
Maintain client charting electronically in accordance with Medicaid, ODMHAS, CARF and professional standards.
Maintain clear communication with referents or designated liaison person.
Encourage, monitor, and follow-up on client engagement and participation in all treatment plan activities.
Represent Signature Health Inc. at community events to provide linkage and education regarding SH services and community resources.
Assist in crisis intervention and prevention in the community.
Participate in community outreach.
Participates in all quality assurance and utilization review activities.
Responsible for and completes all productivity/documentation requirements.
Participate in all assigned staff meetings and staff development programs.
Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.
Demonstrate the ability to work efficiently, meeting workpace expectations (i.e.: productivity) Other duties as assigned.
KNOWLEDGE & EXPERIENCE High School Diploma or equivalent required. Bachelor’s Degree in related social services field preferred. American Heart Association (AHA) Basic Life Support (BLS) certification required. 1-3+ years of previous case management or relevant experience preferred. CDCA preferred. Strong computer skills with Microsoft, Excel, etc. Knowledge of the community, community organizations, and community resources. Knowledge of ASAM levels of care, ability to assist client in obtaining residential, detox, and supported housing services in the community.
WORKING CONDITIONS Work is normally performed in a typical interior/office/clinical work environment. While hours of operation are generally standard, flexibility to work evenings and extended hours may be required. Requires periods of sitting, standing, telephone, and computer work.
adequate to hear clients or patients in person, over the telephone or through telehealth technology.
adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice. By signing below and/or electronically acknowledging this Success Profile, I confirm that I have read and understood this Success Profile and that I am able to perform these duties and responsibilities, with or without accommodation.
All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy.
This policy requires employees to obtain an annual flu vaccination.
A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee.
Exemption requests are not guaranteed to be approved.
Signature Health is a drug-free workplace.
After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.
Market context
Behavioral health roles in Ohio are typically in steady demand as employers seek clinicians who can support outpatient, community, and integrated care settings. These positions are competitive because they often require a master’s degree and a valid clinical license, and candidates should note that the requirements and benefits here are AI-summarized from the original job description to save research time. Before applying, confirm licensure fit and prepare examples of direct client care, crisis response, or care coordination.
