Bay Cove Human Services, Inc.·Boston, Massachusetts
Provide direct supportive care and wellness monitoring for individuals recovering from substance use disorders. Maintain program operations through facility upkeep, medication observation, and crisis intervention.
Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts. Department/Program: Addiction Services
The schedule for this position is Friday & Saturday 3pm-11pm.
This is a non-exempt position.
Essential Functions of Position: Provide supportive care to meet individuals’ needs and ensure a welcoming environment that promotes dignity and respect.
Conducting searches of belongings utilizing trauma informed practices upon admission, at discharge, and as otherwise directed by the leadership team.
Observe the wellbeing of individuals throughout shifts, conduct and document wellness checks at the assigned intervals, and respond to any observed changes in wellbeing per agency protocol.
Observe and document self-administration of medications in adherence with programmatic medication policies and procedures.
Promote participation in wellness and educational activities, and assist in the facilitation of recreational activities, under the guidance of the clinical team.
Participate in the general cleanliness and upkeep duties of the program, assist in meal preparation and clean up, and prepare rooms for new admissions as assigned.
Promptly report any safety, security, or maintenance issues to program leadership.
Utilize crisis intervention and de-escalation techniques when necessary, including providing overdose prevention and rescue as needed.
Complete assigned documentation (shift reports, checklists, and incident reports) in a concise and timely manner in accordance with agency policies and procedures.
Attend and participate in staff meetings, supervision, and related professional development sessions and complete all required training.
Other job-related duties as assigned.
Requirements for the position: High school diploma or equivalent (GED) preferred.
Six months experience in health and human service-related field preferred, preferably working with those with co-occurring behavioral health and substance use disorders.
Flexibility to work weekends on a scheduled basis, and as-needed with reasonable notice when available.
Demonstrated understanding of, and committed to adhere to, federal and state policies (42 CFR Part 2, HIPAA) within one week of hire and prior to provision of direct services.
Demonstrated ability to maintain confidentiality, professionalism, & boundaries.
Demonstrated proficiency in verbal and written communication skills.
Basic proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
Candidates with lived expertise are encouraged to apply.
Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.
Personal Characteristics: Utilizes a flexible and responsible work style that meets evolving needs of the agency.
Works with integrity and respects the dignity and value of all individuals.
Exhibits mission through job knowledge, pride in work role, and advocacy.
Promotes diversity and inclusion of all individuals.
Works in a collaborative, compassionate manner with stakeholder/ partners.
Physical Requirements Frequent interaction with providers, colleagues, persons served, and visitors requiring the employee to communicate, as well as detect and interpret information, needs, and issues quickly and accurately, occasionally during emergency situations.
Frequent communication of accurate information, instructions, and ideas so others will understand.
Bending to retrieve, lift, and carry supplies and equipment up to twenty (20) pounds.
Frequent movement throughout the program, including up and down multiple flights of stairs, to access, obtain, or distribute supplies (sometimes pushing or pulling equipment), conduct wellness checks, interact with persons served, etc.
Undertake lifesaving efforts by conducting CPR via the provision of chest compressions and rescue breathing as needed until relieved by medical professionals.
Remain in a stationary position for an extended period of time, as needed.
Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law.
All qualified candidates, regardless of background, are encouraged to apply.
Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.
Pay Rate: $20.40 Hourly
High school diploma or GED and six months of experience in human services are preferred. Candidates must demonstrate proficiency in communication, basic computer skills, and a commitment to confidentiality policies.
Market context
In Massachusetts, behavioral health employers often look for licensed or license-eligible clinicians with experience supporting at-risk youth and families, so demand tends to stay steady for candidates who can work across settings and age groups. These roles can be competitive because employers usually want a master’s degree, a clear licensure path, and practical experience; review the summarized requirements and benefits here, which are AI-summarized from the original job description to save research time, then confirm your licensure status and tailor your application to youth and family work.
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