Develop and implement individualized Person-Centered Service Plans for adults with intellectual and physical disabilities. Coordinate and monitor essential medical, social, and vocational services to ensure clients can live independently in their communities.
About Us Care Lync is a Social Services agency focused on providing Support Coordination (Service Coordination/Case Management) services to adults diagnosed with Intellectual, Developmental and Physical Disabilities and Autism Spectrum Disorder throughout Pennsylvania who are enrolled in the Department of Human Services, Medicaid Waiver Program.
Our Support Coordinators work with adults to help them to navigate, understand, and secure the services needed in order to live independently in their home and community.
We offer a great benefits package including medical, dental, vision, 401k, paid time off within a cooperative rewarding family environment.
General Summary The Support Coordinator / Service Coordinator / Case Manager provides case management activities necessary to meet the needs of clients assigned to the consolidated care team.
This position is responsible for the development of individualized care management plans; implementation of the care plan through brokering and coordinating services; and the monitoring and evaluation of all clinical outcomes to ensure that services are provided in a professional, comprehensive, and cost-effective manner.
The role assists in the location, coordination and monitoring of needed services and supports through the development and implementation of the Individual Support Plan (ISP).
The Support Coordinator / Service Coordinator / Case Manager will assist the person(s) receiving services in identifying and communicating his/her requests and needs for services and supports, which may include housing, medical, social, vocational and other community services.
Essential
Complete assessments to assist in identifying each participant needs and desires for service delivery. Develops a Person-Centered Service Plan for each participant and modify at least annually or when there is a significant medical or social change. Ensure the participant choice of providers by providing information for the participant to make a fully informed decision. Ensure the Behavioral Support Plan and Crisis Plan (if the participant has a Behavior Specialist) is consistent with the ISP. Report all incidents of participant abuse, neglect or exploitation immediately to supervisor/director. Actively coordinate with other individuals and/or entities essential in the physical and/or behavioral care delivery for the participant, including other care coordinators, to ensure seamless coordination between physical, behavioral and support services. Responsible for researching and developing alternative solutions to participants needs. Ensures confidentiality regarding sensitive material and private health information of each individual served. Attends required trainings and recertification classes. Certifications in one of the following is a plus but not required as they will be obtained during employment at the employer's expense. American Institute of Health Care Professionals Capacity Building Institute Certified Case Manager (CCM) Certified Community Health Worker Certified Disability Management Specialist Dual Diagnosis Training Enabling technology Navigator Certification LifeCourse Ambassador NADD-CC Clinical Certification NADD Dual Diagnosis Specialist Certification NADD-DDS Dual Diagnosis Specialist Certification Pediatric Capacity Building Institute Person Centered Thinking Trainer Credentialing Social Role Valorization Misc case management applicable trainings/certifications Confers regularly with supervisor/ director(s) to understand and consider factors such as participants needs, abilities, learning levels, and physical limitations. 50% travel to participants as needed
Requires a bachelor's degree in a related field and at least 3 years of case management experience with individuals with disabilities. Must possess a valid driver's license, vehicle insurance, and current state clearances.
Market context
In Pennsylvania, administration roles tied to clinical research often draw steady demand from hospitals, universities, and research sites that need coordinators who can keep studies organized and compliant. These roles are competitive because employers look for candidates with direct coordinator experience, strong Microsoft Office skills, and practical clinical abilities such as phlebotomy or a willingness to train quickly. Review the AI-summarized requirements and benefits here to save time, then confirm your experience matches the study setting and be ready to discuss how you handle documentation and participant coordination.
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