University of Utah Health·South Jordan, Utah
Assists therapists in preparing patients and treatment areas while performing routine activities defined in treatment plans. Provides clerical support, including scheduling, registration, and medical record maintenance for therapy clinics.
Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education.
Success in this mission requires a culture of collaboration, excellence, leadership, and respect.
University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission.
EO/AA This is a call center position servicing patient scheduling needs.
This position provides excellent customer-focused service in a call center by handling inbound and outbound telephone calls supporting patient scheduling, provider messaging, and general operator services functions.
This position maximizes efficiency by facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and various departments.
This position has no responsibility for providing care to patients.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience.
Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Essential Functions Provides excellent customer service by resolving concerns and responding to inquires in a professional and engaging manner. Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed. Maintains excellent schedule adherence and productivity standards. Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquires, complaints and feedback calls. Performs other administrative or clerical duties and projects as assigned by the manager. Knowledge / Skills / Abilities Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer. Demonstrated excellence in verbal and written communications. Ability to respond appropriately to customer requests for one call resolution. Demonstrated computer literacy, including working knowledge of Microsoft Office applications. Ability to type at least 45 WPM. Ability to maintain a professional demeanor and high productivity in stressful or difficult situations. Ability to prioritize and multi-task in a fast paced environment. Demonstrated ability to apply the processes, activities, and tools associated with managing customer requests. Ability to report to work on time and avoid unnecessary absenteeism.
Required One year of experience in communications, customer service, a related medical field, or the educational equivalency. Qualifications (Preferred) Preferred Experience with Epic and Outlook. Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions. Physical Requirements Listening, Sitting, Speaking
Requires a current RQI Healthcare Provider eCredential and demonstrated skills in patient care and communication. Preference is given to candidates currently enrolled in a health-related degree program or those with two years of healthcare experience.
Market context
Behavioral health openings in Utah often reflect steady demand for staff who can support clients in structured, high-acuity settings. These roles can be competitive because employers usually look for reliability, a valid driver’s license, age 21+, and comfort responding to behavioral outbursts, along with passing background and drug screenings. Review the AI-summarized requirements and benefits here to save research time, then confirm you can meet the screening and response expectations before applying.
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