Sonora Quest Laboratories / Laboratory Sciences of Arizona·Sun City, Arizona
Responsible for the collection, receipt, and processing of biological specimens while ensuring accurate patient identification and data entry. The role involves preparing samples for analytical testing and maintaining quality standards according to regulatory requirements.
This position may be located within a Hospital Facility, Patient Service Center (PSC), In Office Phlebotomy (IOP) or Mobile Diagnostic Services (MDS). This position may be responsible to provide coverage at multiple locations. This position is responsible for the collection and receipt of biological specimens into the department, their proper entry into the company’s computer system, the preparation of samples for analytical testing and/or the distribution of these specimens to the proper analytical area. This includes responsibility for pre and post aspects of analytical testing. This position will also perform specified analytical testing as assigned. Follows the guidelines of the Code of Conduct. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. CORE FUNCTIONS 1. To include the following: 1) specimen collection 2) general laboratory specimen processing or 3) referral laboratory processing. In doing so, ensuring correct patient and specimen identification and specimen integrity by using appropriate techniques for all age criteria as required. In IOP locations, will manage client relationship within Compliance regulations to ensure that their needs are met and Sonora Quests’ business objectives are satisfied. 2. Enters and verifies patient demographics, location, physician data, tests requested, time and date of collection, appropriate clinical information, and all other pertinent data found on requisitions and computer-generated orders as required for processing and billing. Verifies accuracy of entered information. Verifies appropriateness of specimens received. Aliquots and labels specimens according to established departmental procedures and practices, delivers specimens to the technical area in a timely manner and / or performs initial processing and preparation of samples for transport. May assist in monitoring workflow and training of new employees. 3. Focuses on quality by assuring that all work performed is accurate and complete. Completes documents legibly and accurately per site protocol. Follows established methods and practices. Maintains familiarity with departmental procedures. Uses appropriate documentation to record communications. Initiates computer generated reports as required for patient reporting and quality assurance monitoring. Meets departmental standards for productivity and quality as currently defined. Actively participates and provides input to dept/system via committees or Six Sigma teams. Maintains acceptable specimen rejection rates and meets the departmental standards for productivity and quality as currently defined. 4. Participates in departmental financial responsibilities through the appropriate use of supplies and materials. Avoids excessive waste. Participates in department initiatives to reduce costs and improve service. Basic knowledge of billing. Commitment to error free work environment. 5. Communicates courteously and professionally with internal and external customers. Interacts with co-workers with an emphasis on teamwork and a focus on customer service. All employees must be able to work all areas/departments/shifts as assigned. Resolves basic service issues. Attends meetings and remains current with internal/external communications, i.e. e-mail, newsletters, etc. 6. Acknowledges and understands the importance of ‘Patient Rights’ and privacy (HIPAA).
Minimum age requirement of 18. High School diploma or equivalent may be required dependent on state regulatory requirements. Basic knowledge of department resource materials. Completion of a phlebotomy program or phlebotomy experience. Phlebotomy certification as defined by state regulations. Position may require DHS Fingerprinting Certification or the ability to obtain fingerprint certification. Dependent on department/location, candidate must possess a valid state driver's license in the state of employment and be eligible for coverage under the company auto insurance policy. Float positions require travel and flexible hours required to work multiple locations and required to cover at mobile phlebotomy facilities/in-office phlebotomy locations with minimal notice. Must be flexible and available based on staffing requirements, weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM. Progression through career ladder II-IV is subject to completion of career ladder requirements.
Bilingual (Spanish/English). Knowledge of medical terminology. Additional related education and/or experience. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy
Requires a high school diploma, completion of a phlebotomy program, and a valid phlebotomy certification. Candidates must be 18 years or older and may need DHS Fingerprinting Certification and a valid driver's license.
Market context
In Arizona, administration roles in healthcare often draw steady interest because employers look for candidates who can support patient-facing operations while meeting compliance requirements. This type of role is competitive when applicants already have healthcare experience, a BHT certification, and a fingerprint clearance card, with an associate degree in Behavioral Health often preferred. Review the AI-summarized requirements and benefits here to quickly confirm fit before applying, which can save research time.
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