Provide information, direct referrals, and resource navigation to older adults and people with disabilities to support independent living. Conduct community outreach, manage client meetings, and provide administrative support for front-desk operations.
Information & Referral Specialist - Community Outreach (Disability & Senior Services) Location: San Francisco, CA | Schedule: Full-time, In-Person | Pay: $28.00 - $32.00 p/h DOE Toolworks is seeking a dedicated and compassionate Information & Referral Specialist to support our Aging and Disability Resource Center team.
This is an opportunity to help people with disabilities and older adults access the services and supports they need to live independently and participate fully in their communities.
In this full-time, in-person role, you will be based at our San Francisco headquarters and travel regularly throughout the Bay Area for community outreach, events, and client meetings.
You will provide information, direct referrals, resource navigation, and follow-up support to people seeking services such as adult day programs, housing assistance, financial support, transportation, legal assistance, and health care resources.
Professional Development Opportunity: Candidates with a Master of Social Work degree and an active California Associate Clinical Social Worker registration are encouraged to apply.
BBS-qualified clinical supervision may be available to eligible employees as part of Toolworks' professional development program.
The amount and category of experience eligible for LCSW licensure credit will depend on the employee's assigned duties, the program setting, the supervision plan, and current California Board of Behavioral Sciences requirements.
Not all hours worked in this position will qualify toward LCSW licensure.
Your days will be varied and meaningful.
You may begin the morning helping someone complete a housing application, spend the afternoon conducting outreach at a senior center, and finish the day documenting referrals and follow-up activities.
You will also welcome visitors, assist with front-desk operations, and provide administrative and communication support as part of an inclusive and responsive team.
We are looking for someone with at least two years of experience working with adults with disabilities, older adults, or other underserved communities, preferably in a community-based setting.
Strong organizational, interpersonal, and written communication skills are essential.
Bilingual abilities in American Sign Language, Spanish, or Cantonese are highly desirable.
Why Join Toolworks?
Employer-paid medical, dental, and vision insurance 401(k) plan with employer contribution Paid vacation, sick leave, holidays, and a birthday holiday Professional development opportunities BBS-qualified clinical supervision potentially available for eligible ASWs Employee wellness program Opportunities for professional growth and advancement Toolworks is proud to be an Equal Opportunity and Affirmative Action Employer.
We welcome candidates from diverse backgrounds, including people with disabilities, veterans, LGBTQIA+ individuals, and people with arrest or conviction records.
Toolworks complies with the California Fair Chance Act and the San Francisco Fair Chance Ordinance.
Join a team that values compassion, equity, independence, and community impact.
In accordance with San Francisco's Fair Chance Ordinance and California's Fair Employment and Housing Act, we will consider for employment qualified applicants with arrest and conviction records.
Any background check will be conducted only after a conditional offer of employment has been made, respecting your privacy and the confidentiality of your personal information throughout the application process.
Requires at least two years of experience working with adults with disabilities, older adults, or underserved communities. Strong communication and organizational skills are essential, with bilingual abilities in ASL, Spanish, or Cantonese being highly desirable.
Market context
In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.
