Behavioral Health Services North Inc·Plattsburgh, New York
The Care Navigator III acts as a behavioral health liaison to facilitate access to services by educating patients and coordinating care across community settings. They are responsible for managing referrals, conducting outreach, and advocating for individuals to ensure timely engagement with behavioral health and social supports.
A Spanish version of this position is available upon request
BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly expanding team!
Our Care Navigator III acts as a behavioral health liaison for the purpose of facilitating access to BHSN services in community locations, including the hospital. This individual skillfully describes the array of support services available at BHSN to individuals, other providers, and the wider community, for the purpose of helping people to effectively engage in agency services.
Monday - Friday, 8am to 4pm. Some evenings required.
Educates hospital patients and other potential service recipients about the agency’s array of behavioral health, social supports, and related eligibility requirements
Works with the staff members of the hospital (including social workers, case managers, and discharge planners), or other community provider agencies, to facilitate timely referrals to BHSN and to conduct personalized warm handoffs to these services when beneficial
Represents BHSN in a professional manner in the community, serving as both a knowledgeable ambassador of agency services and the person who can link individuals with agency services
Supports hospital discharge planning by ensuring timely connection to behavioral health treatment and community supports
Makes recommendations for resources to address individuals’ behavioral health and/or health related social needs
Follows up with individuals served to confirm service engagement, troubleshoot barriers, and adjust outreach plans as needed
Provides practical assistance including, but not limited to, transportation or delivery of a telehealth device, as needed to assist individuals in connecting to services
Advocates on behalf of the individuals served to address access challenges, such as appointment availability, transportation, insurance issues, or language barriers
Collaborates with interdisciplinary teams, including physicians, nurses, social workers, therapists, and care managers
Builds and maintains relationships with community partners to strengthen referral pathways and to promote awareness of resources
Participates in outreach activities, such as home and/or community visits, as well as collaboration with other professional or natural supports to support effective linkage for individuals who may otherwise not be effectively engaged by the healthcare system
Assists with the coordination of care across settings, including hospitals, outpatient clinics, schools, housing providers, and community agencies
Tracks referral volume, conversion rates, and turnaround times
Monitors timeliness of follow-up appointments and access metrics
Receives, reviews, and processes incoming hospital referrals
Supports 72-hour access targets for psychiatric/urgent care where applicable
Ensures that referrals are complete (including demographic data), clinically appropriate, and aligned with program eligibility criteria
Tracks and reports outcomes, such as service utilization, engagement rates, and client progress, to support quality improvement efforts and service excellence
JOIN A WORKPLACE WHERE YOU BELONG BHSN is an Equal Opportunity Employer and champions Diversity, Equity, and Inclusion across all levels of the organization. We are committed to ensuring every team member can be their authentic self and thrive both personally and professionally. We consider all qualified applicants without regard to race (including traits historically associated with race such as hair texture and protective hairstyles), ethnicity, color, creed, national origin, gender identity or expression, sexual orientation, age, disability, marital or familial status, military or veteran status, genetic predisposition or carrier status, arrest or conviction record, domestic violence survivor status, reproductive health decisions, citizenship or immigration status, or any other factor protected by law.
Candidates should have two to five years of professional experience in healthcare or behavioral health and possess strong communication and engagement skills. A Bachelor’s degree in a human services field or an Associate’s degree in Nursing is preferred, along with a valid NYS driver’s license.
Coordinates timely scheduling in alignment with access standards (including urgent needs)
Practices consistent and timely documentation of referrals, client interactions, and outcomes in the EHR and referral tracking system to support audit readiness
Identifies trends, gaps, and opportunities to improve referral flow and access and makes related recommendations
Acts in compliance with HIPAA, OMH, OASAS (42 CFR Part 2), and CCBHC requirements with regards to information sharing
Maintains the ability to travel locally and work in various locations in the community as required to effectively engage individuals, remedy service gaps, and connect individuals to supports
Market context
Behavioral health roles in New York are often in steady demand, especially for clinicians who can support diverse age groups and handle assessments or admissions. These positions can be competitive because employers commonly look for independent licensure, while also considering associate-level candidates with clear growth toward full licensure. Review the AI-summarized requirements and benefits here to save time, then confirm your licensure status and assessment experience before applying.
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