Advocates·Framingham, Massachusetts
The Direct Service Worker supports individuals with mental health and substance use challenges by supervising daily activities and implementing individualized action plans. Key duties include medication management, documenting progress in CBFS notes, and assisting residents with community integration.
At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges. We’re a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated. At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive. Minimum Education Required High School Diploma/GED
Develop and document Comprehensive Assessments (CAs) and reviews, outlining rehabilitative goals and interventions, which reflect program participant preference and meet Department of Mental Health and Agency standards, with supervisor’s direction. Participate in the development of the Individualized Action Plans (IAP) and attend other treatment meetings, including weekly staff meetings. Document daily in CBFS Notes. Perform interventions with clients that address their identified goals and result in skill development. Provide linkage with other program staff and other service providers. Communicate program participant’s progress, mental status, and any changes in daily notes. Provide ongoing support, guidance, role modeling and supervision to clients. Identify and address community integration issues for clients on caseload with supervisor’s direction. Monitor and document medication administration. Ensure a clean, safe and home-like environment for clients. Ensure all paperwork, reports, trainings are up to date and completed within the Divisions expected timelines. Attend and actively participate in all training and maintain certification of required trainings (CPR/First Aid, SOLVE, MAP). Provide crisis intervention and access emergency services as needed. Perform physical intervention in the event of a client crisis. Attends and actively participates in supervision and staff meetings. Ensure that individuals we support are treated with dignity and respect in accordance with Advocates Human Rights Policy.
HS diploma/GED and 1 year related experience. Must be fluent in ASL Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations Ability to communicate effectively including in writing and ability to use good judgment. Strong computer skills High energy level and ability to function in a team atmosphere. Must hold a valid driver's license. Must have access to an operational and insured vehicle and be willing to use it to transport clients. Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.
Candidates must have a high school diploma or GED, one year of related experience, and fluency in American Sign Language. A valid driver's license and access to an insured vehicle are required for transporting clients.
Market context
In Massachusetts, Direct Service Worker roles in Deaf Services are typically sought by organizations serving people who rely on accessible communication and daily support. This role is competitive because employers usually look for ASL fluency, related experience, and reliable transportation, along with a high school diploma or GED. Review the AI-summarized requirements and benefits here to quickly confirm fit, then prepare examples of your ASL use and direct-service experience before applying.