HEALTH CONNECT AMERICA, INC·Charlotte, North Carolina
Provide direct one-on-one behavioral support and skill-building interventions to individuals facing developmental or emotional challenges. Collaborate with treatment teams and families to implement behavioral plans and maintain accurate client documentation.
Overview Some careers are just jobs.
This one is different.
At Pinnacle Family Services, the work you do every day has a real and lasting impact on children and families who need it most.
For over 30 years, we've provided evidence-based therapeutic foster care and behavioral health services to at-risk youth across North Carolina and South Carolina — specializing in serving children who have experienced trauma, loss, abuse, or neglect.
Our approach is trauma-informed and relationship-focused, because we know that healing happens through connection.
When you join Pinnacle, you're not just joining an organization — you're joining a community of professionals who show up every day because they genuinely believe in this work.
Pinnacle Family Services is part of Health Connect America, a COA-accredited family of behavioral health brands serving children, families, and adults across nine states.
That means you'll have the close-knit culture and mission focus of a team that's been doing this work for decades, backed by the resources, clinical infrastructure, and organizational support to help you do it well.
Every program across our network shares the same commitment — compassionate, client-centered care that meets people where they are and walks alongside them toward something better.
Come make a difference and grow with us.
Health Connect America Family of Brands
If you’re someone who believes that hands-on support and guidance can create real, lasting change, this role was built for you. As a Therapeutic Behavioral Aide at Health Connect America, you’ll work directly with individuals to provide behavioral support, skill-building, and personalized interventions—helping them gain independence and improve their quality of life. What You'll Do As a Therapeutic Behavioral Aide, you’ll provide direct care and behavioral support to individuals, working closely with families and treatment teams. Day to day, you can expect to: Deliver one-on-one behavioral interventions and support daily living, social, and community skills Assist individuals in developing self-directed, appropriate behaviors and internalizing social responsibility Support group and individual activities, promoting engagement and skill acquisition Collaborate with treatment teams and families to implement behavioral plans and reinforce progress Maintain client safety and provide guidance using evidence-based reinforcement and de-escalation techniques Document services, progress notes, and required records accurately and timely in accordance with company standards Participate in team meetings, trainings, and supervision to ensure consistent, high-quality service delivery What to Expect This role is hands-on, client-focused, and requires patience, consistency, and adaptability. You’ll work directly with individuals facing developmental, behavioral, or emotional challenges, providing support both in structured activities and community settings. Your work will be essential in fostering independence, enhancing daily functioning, and helping individuals successfully participate in their homes and communities. Supporting Quality & Compliance You’ll ensure all services comply with Health Connect America policies, state regulations, and program standards. Through diligent documentation, consistent interventions, and collaboration with families and care teams, you’ll help maintain high-quality, safe, and effective care.
We welcome candidates who bring a genuine commitment to supporting individuals and families and meet the following qualifications: High school diploma or GED required; Associate’s degree is preferred Human services experience is preferred Must possess current CPR/First Aid, NCI certification, and Bloodborne Pathogen (BBP) training, or complete required training and certification within mandated timeframes Must have a valid driver’s license, current vehicle registration, and insurance if providing transportation for individuals receiving services; driving record must be in good standing Be Well with HCA We recognize that people who care for others need support themselves. Health Connect America offers a comprehensive benefits package to promote your professional and personal well-being: Flexible scheduling and a culture that values work/life balance Employee Assistance Program (EAP) including 8 mental health counseling sessions annually Paid time off and paid holidays for full-time employees Medical, dental, vision, and voluntary insurance options Health Savings Account with company contribution Dependent Daycare Flexible Spending Account Access to a Health Navigator 401(k) Retirement Plan Benefits Hub and Tickets at Work — exclusive savings and perks for everyday life Ready to Make a Difference? Join a team where your contributions truly make a difference in the lives of individuals and families. Apply now to be part of our dynamic and supportive community at Health Connect America! Employment at Health Connect America and its companies is contingent upon successful completion of a comprehensive background investigation. Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis prohibited under federal, state, or local law. For more information, please review our Equal Employment Opportunity Posters.
Requires a high school diploma or GED, with an associate's degree preferred and human services experience desired. Must possess or obtain CPR/First Aid, NCI certification, and Bloodborne Pathogen training, along with a valid driver's license.
Market context
In North Carolina, Therapeutic Behavioral Aide roles are often tied to schools, community programs, and behavioral health services, so demand can be steady where student and client support needs are ongoing. This role can be competitive because employers look for a high school diploma or GED, prefer an associate’s degree, and require CPR/First Aid, NCI, Bloodborne Pathogen training, plus a valid driver’s license and insurance. Before applying, confirm which certifications you already hold and note that the requirements and benefits shown here are AI-summarized from the original job description, which can save you time reviewing the posting.
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