Service Coordinator/Case Management (Growth) Young Children - Bilingual: English/Spanish
North Bay Regional Center·Santa Rosa, California
North Bay Regional Center·Santa Rosa, California
The Service Coordinator manages the delivery of services and implements Individual Program Plans for clients with developmental disabilities. They are responsible for monitoring vendor services, conducting annual reassessments, and assisting with eligibility determinations for young children.
Salary Range: $62,244– $68,652 with opportunities for 5% increases annually
Company Overview At North Bay Regional Center, (NBRC) we believe all people with developmental disabilities should have the same opportunities as are available to all other citizens. As one of the 21 nonprofit Regional Centers throughout California, we offer a comprehensive program supporting the needs of our communities, provided by driven and passionate employees who ensure we achieve our goals daily.
Who We Serve North Bay Regional Center provides advocacy, services, support, and care coordination to children and adults diagnosed with intellectual and developmental disabilities and their families in Napa, Sonoma and Solano counties. We partner with community-based organizations and agencies to empower our clients to thrive and live as independently as possible within the geographically, culturally, and ethnically diverse communities we serve. North Bay Regional Center is a nonprofit private corporation that contracts with the Department of Developmental Services to coordinate services and support for individuals with developmental disabilities. At NBRC, we’re promoting opportunities by supporting choices for people with developmental disabilities.
North Bay Regional Center serves over 12,000 people living within the geographic boundaries of Napa, Sonoma and Solano counties.
Bilingual Spanish/English skills are required.
Under the general direction of a Case Management Supervisor, responsible for the full range of case management duties including cases requiring intensive case management and high levels of expertise. Implements the clients’ service plans. If assigned to support young children (ages 3-6), will be responsible for assisting Intake with the process of determining Lanterman eligibility for children under “Provisional Eligibility” criteria prior to turning 5 years old.
Under the general supervision of a Case Management Supervisor, the Service Coordinator manages the delivery of services to regional center clients including those with intensive physical or emotional needs; ensures that the client’s Individual Program Plan and its objectives are pursued; assists clients in use of public and private resources before using regional center funds to purchase services; monitors vendor services and verifies that services are delivered in accordance with the purchase of service authorizations; evaluates the effectiveness of clients’ Individual Program Plans; ensures that appropriate community resources are made available to the client; conducts annual reassessments of clients’ developmental status in conjunction with the interdisciplinary team; may conduct client assessments on an occasional basis. Depending on caseload assignments, may be involved in the Lanterman eligibility determination for children under “Provisional Eligibility”. Shall act occasionally, as assigned, in a supervisory or lead capacity, e.g., Officer of the Day or Acting Supervisor.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS A Master’s degree in a field related to developmental disabilities. OR Bachelor’s degree in a field which offers content related to developmental disabilities, such as social work, psychology, counseling, a special education or nursing and three years employment in a field related to developmental disabilities. Minimum education requirement may not be waived.
SPECIAL REQUIREMENTS Fluency in a language in addition to English is desirable and may be required.
Bilingual: English/Spanish Required
Ability to provide personal automobile transportation during working hours and after hours emergencies or access to another form of reliable transportation which meets these minimum legal requirements.
A note regarding NBRC’s expectations regarding remote, hybrid, and home-based work… All employment at NBRC requires face-to-face, in-person interactions with NBRC clients, family members, community, and co-workers. Candidates for employment must live within commute distance to their preferred NBRC office, as well as the geographical location of their assigned clients. While 100% remote work is not available to NBRC employees, a hybrid work arrangement with a blend of in-office and home-based work may be available for new employees after successfully demonstrating achievement of performance expectations following at least 3 months of in-office work.
At NBRC, we offer our employees a comprehensive benefits package, including: CalPERS Retirement Plan CalPERS Medical Insurance Plans, with generous employer contributions Dental Insurance, with zero cost for employee only coverage Vision Insurance, with $5/month employee cost share for employee only coverage Flexible Spending Accounts for Medical and Dependent Care 100% Employer Paid Life Insurance Generous vacation and sick accrual policies Employee Referral Reward Program 16 Paid Agency Holidays/year CalPERS 457 Supplemental Retirement Plan Bi-lingual language differential: For those speaking, reading and writing other than English – $225 per month For those speaking a language other than English – $150 per month For those using American Sign language – $200 per month
North Bay Regional Center is an Equal Opportunity Employer
Market context
In California, bilingual Service Coordinator and case management roles for young children are often in demand where agencies need staff who can support families across English and Spanish. These positions are competitive because employers typically look for a master’s degree or a bachelor’s degree with related experience, plus reliable transportation for client visits. Review the AI-summarized requirements and benefits here to quickly compare fit, including CalPERS coverage and retirement options, before applying.