Center for Alternative·New York
Provide comprehensive case management and care coordination for clients with mental health and substance use disorders. Responsibilities include conducting screenings for social drivers of health, assisting with housing and insurance enrollment, and collaborating with multidisciplinary care teams.
Job Title: Case Manager
Case Managers provide core case management services, including comprehensive care management, care coordination and health promotion, encouraging and assisting eligible clients to enroll in the Medicaid/health insurance plan of their choice, assist with housing needs, and provide participant and family support and referrals to community and social supports as needed. Case Managers conduct screenings and assessments for high-risk needs, monitoring, and follow-up services.
The salary range for this role is $57,000 - $60,000 per year.
2090 Adam Clayton Powell Jr. Blvd, 4th floor, New York, NY 10027. Our office is easily accessible by public transportation.
Flexible - Staff have the flexibility to complete their workday from home or another suitable space, typically after reporting to the office and/or engaging in field or community-based work.
Provide targeted case management as a member of a multidisciplinary care team to clients enrolled in NCCBHC using team-based approach to treatment and services working collaboratively with therapists, psychiatrists/PNPs, peer specialist, substance use specialists, nurses, clients and family members
Engage clients in a collaborative relationship, empowering them to self-manage their mental health, substance use, physical, and psychosocial needs to improve and maintain well-being
Screen and assess clients for social drivers of health (SDOH), housing instability, food insecurity, transportation needs, utility difficulties, interpersonal safety, education and employment needs
Engage clients with urgent and crisis needs at all stages of NCCBHC services to provide support to resolve crisis and provide targeted case management expertise for person-centered evaluation and treatment planning
Support clients to access supported education and supported employment services
Provide core care management services, including care coordination and healthy promotion, comprehensive transitional care, and referral to community and social support
Train clients on relevant chronic diseases, preventive care, medication management (medication reconciliation and adherence)
Provide care management services in a person/family-centered, strengths-based, recovery-oriented, trauma-informed, and culturally sensitive manner.
Support clients with aftercare upon discharge from ERs, detox, inpatient hospital services
Conduct community outreach and engagement to support client to retain in NCCBHC services
Support clients to access housing, income support (entitlements), and other needs
Contribute to ongoing organizational commitments to diversity, equity, inclusion, and antiracist practices in delivery of services and work as a member of the NCCBHC
Conduct monitoring and follow-up services to promote continued engagement in referred rehabilitative and treatment services.
New York Certified Peer Specialist (NYCPS), Credentialed Family Peer Advocate (FPA-C) or Credentialed Youth Peer Advocate (YPA-C) with 3 years of work experience AND/OR
Bachelor’s degree in human services, social work, psychology, rehabilitation and related field
2 years of experience working with people with serious mental illness/substance use disorders
Individuals with lived experience in the areas of mental health, substance use, or criminal legal are encouraged to apply.
• Bilingual in Spanish / English
PEOPLE| Hold people’s stories with dignity
UNITY| Commit to a shared mission
RESPECT| Celebrate the strength of diversity
PROGRESS| Always work to improve
OPTIMIZE| Make the best use of resources
SOLUTIONS| Work together to solve problems
EMPATHY| Seek to understand others
Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for.
CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.
Monday - Friday 9am to 5pm 35 hours per week excluding breaks
Requires a Bachelor's degree in human services or a related field, or a certified peer specialist credential with 3 years of experience. Candidates must have at least 2 years of experience working with populations facing serious mental illness or substance use disorders.
Market context
Case manager roles in New York often reflect steady demand in social services and community support settings, especially for candidates who can work with diverse client populations. Competition can be stronger for applicants with bilingual English-Spanish skills, relevant case management or social services experience, and a clean, valid driver’s license. Review the AI-summarized requirements and benefits here to save research time, then tailor your application to show direct client-support experience and language proficiency.
