Johns Hopkins University·Columbia, Maryland
Manage patient communications via Epic in-basket and handle administrative tasks such as form processing and insurance authorizations. Perform a wide range of clinical ophthalmic tests and assist providers with in-office procedures.
This position is needed to support a large multi-subspecialty ophthalmic satellite office with management and handling of in-basket messages, along with a variety of other patient related administrative tasks. Working with Columbia faculty, Clinic Manager and Clinic Supervisor, we are seeking an Ophthalmic Technician whose primary role is to manage the incoming in basket messages from the following, Direct messages received from the patient portal (MyChart). Urgent and routine messages from the Patient Access Services call center. messages from the 20 Columbia providers and other Wilmer location providers.
In addition, this person will be responsible for tracking and processing forms requests, including but not limited to MVA driver license renewal forms, FLMA, Disability forms, etc.
Additional responsibilities will include managing patient enrollment in retina drug co-pay assistance programs.
Excellent organizational skills along with good communication (written and verbal) skills are necessary for success in this position.
The preferred person should be an experienced ophthalmic technician with comprehensive ophthalmology knowledge in most if not all ophthalmic sub-specialties.
A successful candidate will use critical thinking skills to triage and discern urgent patient issues versus routine matters – querying the providers if additional guidance is required to ensure appropriate patient care.
The person will need to communicate effectively with patients on a level that is easily understood.
Daily interaction with the Columbia providers, clinic manager, clinical supervisors, clinic supervisor and front desk team is required to coordinate patient care and appointment scheduling if needed.
The Wilmer Eye Institute of Johns Hopkins University has an exciting opportunity for exceptional candidates to train for a career as an Ophthalmic Technician, no experience required.
Start your career in Ophthalmology with one of the leading organizations in delivering state-of-the art eye care, training future healthcare leaders, and conducting cutting-edge research.
We have a robust training program that will provide you with a strong foundation to pursue a multitude of career paths beyond Ophthalmic Technician such as Clinic Manager, Ophthalmic Clinic Supervisor, Assistant Administrator, Orthoptist, Optometrist, Marketing, IT, and Research, to name a few.
This is also an opportunity for pre-med students to gain clinical experience during their gap year or prior to applying to medical school, as well.
No evening or weekend work required.
Follow this link to learn more, https://www.hopkinsmedicine.org/wilmer/education/clinical-training/ophthalmic_technician.html
High School Diploma or graduation equivalent One year experience as an Ophthalmic Technician. Must obtain Certified Ophthalmic Asst (COA) from JCAHPO within 18 months of start date. CPR certification also required. Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.
Prior experience with insurance authorizations. Classified Title: Ophthalmic Technician Role/Level/Range: ACRO40/E/02/CE Starting
$19.75 - $35.35 HRLY ($23.22-$34.02 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday-Friday, 8:30 am - 5:00 pm FLSA Status: Non-Exempt Location: JH at Columbia Center Department name: Columbia Practice Oph Personnel area: School of Medicine
Requires a high school diploma and one year of experience as an Ophthalmic Technician, though training is available for exceptional candidates. Must obtain COA certification within 18 months and hold a current CPR certification.
Market context
Operations roles in Maryland often draw steady interest because employers need people who can keep travel, purchasing, and internal processes running smoothly across busy teams. This role is competitive for candidates who can pair the stated education or experience background with Microsoft Office, Concur, SharePoint, and federal travel and purchasing system knowledge. If you are considering applying, review the AI-summarized requirements and benefits here first so you can quickly compare fit without reading the full posting.
