CVS Health·Norfolk, Virginia
The Case Manager conducts face-to-face assessments to develop and implement individualized care plans for members. They coordinate medical, behavioral, and community-based services while advocating for high-quality care and monitoring member progress.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.
At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary – Field-Based Case Manager (RN / Behavioral Health Clinician) – LTSS Join Aetna’s Long-Term Services and Supports (LTSS) team in a dynamic, field-based Case Manager role where you can make a meaningful difference in the lives of members throughout Virginia.
This position is ideal for a compassionate Registered Nurse or Behavioral Health Clinician who is passionate about delivering personalized, community-centered care and thrives in a role that blends autonomy, travel, and collaboration.
As a Case Manager, you will take the lead in assessing, planning, and coordinating comprehensive care for members with diverse medical and behavioral health needs.
Through in-person visits (up to 75% travel), you’ll build strong relationships, gain deeper insights into members’ environments, and create tailored care plans that promote both immediate health improvements and long-term wellness.
You will play a critical role in integrating services, addressing barriers to care, and connecting members with appropriate resources across healthcare and community systems.
By working closely with interdisciplinary teams, providers, and support networks, you’ll ensure care is proactive, coordinated, and aligned with each member’s unique goals.
What makes this role stand out: Field-based work that allows direct, meaningful member interaction Opportunity to impact both medical and behavioral health outcomes Autonomy to manage cases while collaborating with a supportive care team Work-from-home flexibility with structured weekday hours (Monday–Friday, 8:00 AM–5:00 PM) Key responsibilities include: Conducting in-depth, face-to-face assessments to identify member needs Developing and implementing individualized care plans Coordinating medical, behavioral, and community-based services Monitoring progress and adjusting care strategies to improve outcomes Advocating for members to ensure access to high-quality, appropriate care
Required Qualifications Must reside in Norfolk, VA RN with current unrestricted Virginia state licensure required 3+ years clinical experience as a Registered Nurse (i.e. med surg, behavioral health, acute care) Must reside in Norfolk VA or Surrounding Areas. Must be willing and able to travel up to 75% of the time to meet members in their home
Case Management in an integrated model preferred Bilingual in English/Spanish preferred Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding. Effective communication skills, both verbal and written. Education Associate degree in Nursing required Bachelor’s degree preferred Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $60,522.00 - $129,615.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
08/17/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Candidates must be a Registered Nurse with an unrestricted Virginia state license and at least 3 years of clinical experience. A residency in or near Norfolk, VA, and the ability to travel up to 75% of the time is required.
Market context
In Virginia, nursing-related roles are typically supported by steady demand across hospitals, clinics, and long-term care settings. These positions are competitive because employers often look for both patient-care experience and current credentials, and this role requires a high school diploma, BLS certification, and one of several entry pathways such as CNA, EMT-B, Medical Assistant graduate status, or nursing program progress. Review the AI-summarized requirements and benefits here to save time, then confirm your certification status and clinical hours before applying.