Supportive Services Specialist - Fond du Lac & Winnebago Counties
ACC Community Connections·Fond du Lac, Wisconsin
ACC Community Connections·Fond du Lac, Wisconsin
Provides home and community-based support for individuals with mental health challenges to promote independence and safe living. Responsibilities include medication monitoring, daily living assistance, and implementing treatment plans through emotional and social support.
Job Description: – Supportive Services Specialist – Fond du Lac & Winnebago Counties
Job Purpose A Home Care and Support Services Specialist supports individuals with mental health challenges in their home and the community.
Home Care and Support Services include, but are not limited to: Medication monitoring, transportation and appointment support, food management, light housekeeping, daily living support, personal cares, and emotional and social support.
A Supportive Home Care and Support Services Specialist empowers clients to obtain a maximum level of independence, functioning, and mental health which makes it possible for them to live safely at home and in the community.
The goal is to strive for independence in activities of daily living while building or bridging interdependence in community social relationships.
Job Responsibilities Become knowledgeable of the client’s treatment plan and perform tasks identified in the plan with the client.
Documents services provided to the client in a timely and accurate manner consistent with established policy and procedure.
Monitors the client’s mental and physical health and reports to the identified treatment team members and/or the Director of Home Care and Support Services and changes when observed.
Assists clients in implementing daily routines through the use of calendars, tracking tools, schedules, alarms, etc.
Provide education in the use of public transportation and/or provide transportation as authorized.
Mobility assistance if needed to include lifts and transfers.
Knowledgeable about the range of effective communication strategies and skills necessary to establish a collaborative relationship with the client as well as to assist the client in establishing collaborative relationships with others in their environment.
Provide emotional and social support to clients in a variety of settings, including but not limited to; family gatherings, hobbies, social events and other outings.
Provide medication management services by assuring that medications are taken appropriately via the use of blister packs or a medi-set pill organizer; Documents timely and accurately consistent with established policy and procedure.
Provide verbal prompts and assistance if need to support maintaining proper hygiene habits.
To include bathing, grooming, and dressing.
Provide meal prep, meal planning, grocery shopping/pick up and feeding if necessary.
Assists the client in understanding how to maintain a safe and sanitary home.
For clients who are not able to complete tasks independently, light housekeeping may be required.
For those clients who are able to gain independence, educate and demonstrate housekeeping activities encouraging the client to build and maintain independent skills.
Recognizes and responds appropriately to crisis and emergency situations.
Participates in caseload review with supervisor.
Attends and actively participates in team meetings, agency meetings, and trainings/in-services.
Performs other duties or tasks that are identified and assigned.
Must be at least 18 years of age Must have a high school diploma or GED, unless still active in high school setting Must be willing to complete the Wisconsin CBRF certification classes. Fire Safety, Standard Precautions, First-aid and choking, and Medication Administration. As well as participate in ongoing agency trainings as assigned. Must have a valid driver’s license, insured vehicle, and good driving record as determined by company insurance carrier Must be able to pass a criminal and caregiver background check CNA Preferred Professional Competencies Possesses time management skills in order to be able to complete assigned tasks in the time allotted. Ability to accurately document client observation and the completion of tasks. Ability to provide information to clients in a direct, but respectful manner. Can effectively communicate and interact with clients, professionals, colleagues, and community members. Demonstrates respect of client time by active engagement with the client (i.e. no personal cell phone calls, no texting, and no personal engagements). Demonstrates the ability to function without daily supervision (i.e. does not require ongoing assistance from supervisor or colleagues in order to perform job) AGENCY COMPETENCIES TRAUMA INFORMED CARE COMPETENCIES
Ability to articulate thoughts and express ideas and complex information effectively using oral, written, visual and non-verbal communication skills along with employing listening skills to gain thorough understanding of facts. Asks clarifying questions of clients and colleagues to ensure understanding. Ability to communicate with compassion and empathy. Notices and accurately interprets what others are feeling, based upon their choice of words, tone of voice, expressions, and other nonverbal cues. Anticipates how others will react to a situation. Finds non-threatening ways to approach others about sensitive issues.
Problem
Solving: Employs analytical skills along with innovative and creative thinking to identify solutions. Ensures decisions are made based on policies, rules, and organizational procedures. Examines different perspectives and options when considering solutions. Seeks to meet the needs of different constituents in the solution of problems.
Time
Management
Skills: Organizes and plans how to divide time among a number of competing obligations. Able to adapt schedules to accommodate changing priorities. Work Environment The work is performed in client homes, potential exposure to pets, smoke filled, poor state of cleanliness or disrepair. Work may also be performed in community venues. Potential to deal with exacerbation of mental health issues requiring immediate response. Work hours vary depending upon the caseload need. Requires weekends and holiday rotations. The work entails being mobile and the ability to get from one location to another via personal car; If client transport is required, use of company vehicle is required. DIRECT REPORTS There are no direct reports for this position.
Candidates must be at least 18 years old with a high school diploma or GED and a valid driver's license with an insured vehicle. Willingness to complete Wisconsin CBRF certification classes is required, and a CNA certification is preferred.
Market context
Support-services roles in Wisconsin are typically driven by ongoing staffing needs in hospitals, long-term care, and other care settings, especially for candidates with current CNA and BLS credentials. These positions can be competitive because employers often look for dependable availability, strong teamwork, and readiness to work in fast-paced environments. Review the AI-summarized requirements and benefits here to quickly confirm your certification status and compare workplace supports like mental health resources, daycare, health coaches, relaxation rooms, and health-focused apps against the original posting.