All Ways Caring HomeCare·Olympia, Washington
Provide individualized care to clients in their homes, assisting with daily activities such as meal preparation and housekeeping. Responsibilities also include providing companionship, personal hygiene care, and transportation assistance.
Our Company All Ways Caring HomeCare Overview The Branch Manager is accountable for the overall operation of the ResCare HomeCare or All Ways Caring Branch.
The Branch Manager must manage all aspects of branch sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution).
Responsible for building and maintaining relationships with key clients and business leaders in the community as well as local, regional and Corporate management while maintaining a strong focus on continuous improvement and customer satisfaction.
As business conditions change, the Branch Manager assesses the impact and responds accordingly to ensure maximum profitability and expense management.
The Branch Manager is also responsible for selecting, training and developing the branch staff and for monitoring performance to achieve business results by leading the branch staff in business development, service delivery, client satisfaction and retention.
Responsible for management of all aspects of recruitment and selection processes.
Responsible for overseeing Human Resources including: interviewing, hiring, employee orientation, performance evaluation, payroll processing, and employee relations.
External
Administration/Finance: Managing Quality Management System initiatives; proactively identifying and assessing potential risks and costs associated with workers' compensation, unemployment compensation, extended payment terms and bad debt Analyzing monthly financial statements for branch and implementing strategies to increase profitability; managing operating expenses (profit and loss (P&L) responsibility) to maximize contribution; developing and executing branch's annual business plan Service Management: Monitoring to ensure that every client is served Monitoring to provide exemplary service to every client to optimize utilization Maintaining strong and positive relationships with referral partners, payor sources, and clients. Manages on-call as needed Sales and Marketing: Manage/Analyze sales and service processes to include managing assigned territory, conducting recruiting/sourcing sales, campaign/blitzes, identifying leads, conducting cold and canvass calls, setting appointments, creating and developing proposals and pricing models consistent with established guidelines, creating presentations, documenting customer agreements, closing sales, documenting sales activities in client management software system and completing other required reports; networking via participation in community organizations, involving service team in sales activities and ensuring awareness of prospect/customer service requirements, engaging subject matter experts as appropriate Participating in personal care sales programs/contest/meetings, utilizing personal care sales tools that support our Sales Philosophy & Roadmap, maintaining a thorough understanding of personal care service and product offerings, capitalizing on labor/business/community issues to grow market share Ensuring sales targets are met including appropriate mix of industries and service lines; leading branch participation in HomeCare sales programs/contests/meetings, maintaining awareness of competitors strengths and weaknesses and HomeCare resulting strategic position, managing territory to ensure efficient sales strategy for the branch Executing Branch’s annual business plan Talent Management: Selecting, training and developing staff; monitoring and supervising staff performance including setting expectations, coaching and recognizing achievements, demonstrating positive leadership and cultivating Stars and Legacy initiatives Monitoring and coaching the service team to ensure effective unemployment and workers' compensation claim management
BS Degree preferred (business, nursing, social services or related field of study) but not required with equivalent experience 1+ years of supervisory experience required 1+ years of sales or marketing experience in a HealthCare or related setting preferred Experience in managing systems, processes, and people Ability to effectively communicate verbally and orally with all levels of personnel internal and external Desire and ability to expand and build business relationships Excellent problem-solving skills to handle client and employee issues Ability to work flexible hours and after hours as needed to support business needs About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.
USD $33.65 - $35.00 / Hour
Candidates must be at least 18 years old with a valid driver's license and the ability to pass a background check. No prior experience is necessary as orientation and training are provided.
Market context
In Washington, support-services roles in healthcare are typically in steady demand because clinics, hospitals, and long-term care settings need staff who can keep patient flow moving and support licensed teams. These positions are competitive when employers want candidates with a high school diploma, LPN, MA, or CNA training, valid Washington licensure, and BLS certification; EKG and arrhythmia training after hire can also be part of the path. Review the AI-summarized requirements and benefits here to save research time, then confirm your license status and certification readiness before applying.