Admissions Counselor I - King Road
MALVERN INSTITUTE FOR PSYCHIATRIC & ALCOHOLIC STUDIES·Malvern, Pennsylvania
MALVERN INSTITUTE FOR PSYCHIATRIC & ALCOHOLIC STUDIES·Malvern, Pennsylvania
The Admissions Counselor performs telephonic and in-person risk assessments and coordinates the intake process for potential patients. They manage insurance authorizations, maintain clinical documentation, and collaborate with multidisciplinary teams to facilitate patient placement.
The Admissions Counselor I provides telephonic and in person risk assessment and crisis intervention, initial contact with referral sources and potential patients, coordinates the referral and intake process, completes all required computer data entry, facilitates the admission process and maintains communication with referral sources, families, patients and unit staff. The Admissions Counselor I collaborates with multiple disciplines to discuss placement of referrals. Summary of Essential Position Functions: Providing telephonic phone support to assists patients access treatment and referral sources. Review of clinical documentation submitted by outside agencies. Identifies and provides written assessment of patients on admission. Documents current needs/problems and past medical, psychiatric, drug and alcohol history. Assessment addresses bio-psychosocial needs. Identifies appropriateness of admissions by using established medical criteria. Explains the consent and intake forms and obtains patient signatures for each form. Completes intake assessments and enters the information from the interview into the correct EMR fields. Verifies insurance through eligibility portals to ensure patient’s are insured. Creates patient charts by adding demographics and diagnosis to the billing system. Obtains insurance authorizations from the insurance companies and documents the authorization information accurately and relays the information to the appropriate department i.e.- billing, utilization management, and nursing. Responds to and directs emergency situations as necessary. Communicates pertinent clinical information for unit hand-off. Works positively and cooperatively with other team members to facilitate good patient care. This includes clear interdepartmental communication to include notification to nursing and clinical aides of expected admissions time and notification to nursing of the substance the patient is using. Prepares and certifies the accuracy of the morning and midnight census. Works with the clinical staff to appropriately facilitate room moves to accommodate new referrals. Participates in continuing education (in- services & other trainings) to reach professional growth. Follows all infection control practices. Performs other duties as assigned. Line of Promotion: From this position: Admissions Counselor II Benefits This position is a full time, benefit eligible position. Benefits offered include, but not limited to: Medical Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off 401K plan with company match Staff are eligible for one on site meal per shift (free of charge!) QualificationsQualifications: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. This position requires individuals that are client focused; team oriented; great interpersonal and communication skills; flexible to sudden changes in workload, emergency or staffing; dependable; problem solving skills; focused on compliance and performance quality. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Bachelor’s degree required, Master’s perferred. Knowledge of addictive diseases preferred. Healthcare, Admissions, Insurance experience preferred. Technical/Computer Skills: MS Office, billing software, telephone, and other office equipment. EMR experience preferred. Work Environment and Hazards: No hazardous conditions. Weather protected. No hazardous conditions. Protected from weather conditions. Risk of exposure to communicable diseases. Possible exposure to intoxicated, disruptive and agitated patients. Physical Requirements: Ability to communicate verbally and in writing. Physical agility to manage patients. Push, pull and lift up to 40 pounds. Intermittent sitting, standing, walking, bending, and stooping. Drug and alcohol free as evidence by negative results of post-offer, pre-employment urine drug screen. Travel Required: No Emergency Classification: Essential Personnel *Malvern Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.*
A Bachelor's degree is required, with a Master's degree and knowledge of addictive diseases preferred. Candidates should have experience in healthcare admissions and insurance verification, along with the ability to lift up to 40 pounds.
Market context
Behavioral health employers in Pennsylvania often seek candidates with direct patient care experience, and roles can be more competitive when applicants also bring phlebotomy certification or experience in crisis, detox, or acute psychiatric settings. This posting requires a high school diploma or GED plus at least one year of patient care experience, and the listed requirements and benefits are AI-summarized from the original job description to save you research time. If you’re considering applying, review whether your experience matches the setting and be ready to highlight any behavioral-health or phlebotomy background.
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