TRILLIUM HEALTH RESOURCES·Auburn, Massachusetts
Provide complex care coordination and monitoring for members with Intellectual or Developmental Disabilities. Utilize person-centered planning to assess needs and assist members in accessing appropriate Medicaid and state-funded services.
Pay Plan Title: Care Manager
Working Title: Innovations Waiver Care Manager
Cost Center: 8500/Plan Based Care Management
FLSA Status: Non-Exempt
$56,270 - $68,428
Office Location: Remote within Trillium’s Mid-State Region (See requirements section for included counties)
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us?
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
Trillium Health Resources has a career opening for an Innovations Waiver Care Manager to join our Care Management Team!
The Innovations Wavier Care Manager is responsible for providing complex care coordination and monitoring to members having a primary Intellectual or Developmental Disability, which may include secondary mental health or substance abuse, and/or complex medical/physical health needs.
This position requires a dynamic, proactive approach to assessment, monitoring, and complex coordination of care, to ensure quality support and consistent adherence to waiver requirements.
Innovations Waiver Care Manager assists with integrated care management through multi-disciplinary collaboration and referrals.
This position has a primary focus on members who have Intellectual Developmental Disability, serving both children, adolescents, and adults.
Utilize person centered planning methods/strategies to gather information, to get to know the members supported and to adequately address specific needs of the individual.
Provide education and support to members in learning about and exercising rights and responsibilities.
Consistently complete Discovery activities (information gathering and assessment) as a component of the planning process.
Ensure that members/legally responsible people are informed of services available (all types of Medicaid and state-funded services), service options available (e.g. Individual/Family Direction for Innovations participants), processes (e.g. requirements for specific service), Natural and community services, and so forth.
Assist members/legally responsible people in choosing service providers, ensuring objectivity in the process.
• Must meet QP status.
1. Fully licensed by the NC governing board regulating Human Services professions; OR Fully licensed RN who is licensed to practice in the state of NC by the NC Board of Nursing who also has four (4) years of full-time experience with the MH/DD/SA population served. OR 2. A graduate of a college or university with a Master’s degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has one year of full-time, pre or postgraduate degree accumulated supervised experience in alcoholism and drug abuse counseling; OR 3. A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has two years of full-time, pre or post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR 4. A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.
Additionally, if serving members with LTSS needs, the care manager, must meet the minimum QP requirements defined above (A-D) and shall additionally have at a minimum two (2) years of prior LTSS and/or HCBS coordination, care delivery monitoring and care management experience. This experience may be concurrent with the years of experience required to become a Qualified Professional.
License and/or certification may be accepted as noted above.
Must have a valid driver’s license.
Must reside within Trillium’s Mid State Region, which includes the following counties: Anson, Guilford, Montgomery, Randolph, and Richmond.
Must be able to travel within catchment as required.
Deadline for Application: August 14, 2026 at 11:59 PM
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.
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Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
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Must meet Qualified Professional (QP) status via specific combinations of human services degrees and experience, or be a licensed RN. Requires a valid driver's license and residency within the Mid-State Region of North Carolina.
Market context
Care Manager roles in Massachusetts are often tied to community-based health and human services programs, where demand can stay steady because organizations need support coordinating care, services, and follow-up. These roles are competitive when employers want candidates with a social work or human services background, field experience, and the ability to travel reliably; review the AI-summarized requirements and benefits here to save time before applying, since they are pulled from the original job description. If you are interested, confirm your driver’s license, transportation, and mileage expectations before submitting.
