Medical Assistant II - Orthopaedic Surgery, Danvers

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary GENERAL SUMMARY/ OVERVIEW STATEMENT

Summarize the nature and level of work performed.

Under the direction of the Administrative Manager, the Medical Assistant II is responsible for assisting the provider with evaluation, management, and treatment of patients during office visits and other tasks related to the visit consistent with their training and skills. Their primary role is to ensure efficient patient flow through the office; to maintain neat, clean and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs. This is the ideal position for candidates looking to gain skill with direct patient care, and who are looking to advance their careers (i.e. RN, PA, NP, MD).

Principal duties and responsibilities

Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.

• Clinical Responsibilities
• Utilize two appropriate patient identification methods for each patient in compliance with regulations.
• Review the daily schedule of patients and facilitate efficient patient flow including x-ray order entry, cast/bracing requisitions, etc.
• Assist with patient intake process.
• Perform vital signs assessment.
• Implement wound care under direct supervision of provider.
• Assist with preparing patient for procedures.
• Perform selected procedures including suture/staple removal.
• Issue and fit durable medical equipment if appropriate within clinic setting.
• Obtain MRSA/MSSA swabs from identified pre-operative patients.
• Maintain a clean, uncluttered atmosphere for patient care. Disinfect and prepare clinic rooms before and after each patient visit and conduct clinic in a hygienic manner in keeping with infection control guidelines.

• Administrative Tasks
• Ensure appropriate stocking of all examination rooms with supplies, requisitions and all materials necessary for efficient patient care.
• Assist with supporting special projects & departmental initiatives.
• Coordinate practice activities with physician to ensure appropriate level and quality of services including maintaining supplies of medications and equipment.
• Prepare patient records/charts and retrieve imaging in a proactive way so that all imaging and records are available prior to the start of each clinic day.
• Prepare clinic ensuring appropriate tests are scheduled (i.e. x-ray) and data collection tools (i.e intake from) are in place to facilitate visit.
• Schedule follow-up tests (i.e. MRI, CT, Ultrasound, etc…) as directed by provider
• Other duties as assigned by the Administrative Manager and/or providers

• Quality and Patient Safety
• Report any actual or anticipated quality and safety concern via the hospital’s safety reporting system and/or to supervisor.
• Participate in all quality assurance activities of the practice with respect to patient care.
• Recognize the patient is the center of all care and comply with all patient safety regulations to ensure the highest standard of care.

Skills/Abilities/Competencies required

Must be realistic, objective, measurable and related to essential functions of this job.

• Clinical Skills Requirements
• Patient vital sign assessment
• Ability to use scale and measure patient height & weight
• Ability to remove sutures/staples
• Basic wound care knowledge

• Technical Skills Requirements
• Keeping current and knowledgeable with all MGB applications in use by the hiring practice which may include the following programs: o Epic o Radiology Entry Order o Patient tracking
• Staying up to date with all application training and requirements as indicated by your Administrative Manager

• Communication & Teamwork skills Requirements
• Ability to work as part of a collaborative healthcare team
• Assists in mentoring new staff members as needed
• Acting in a respectful manner toward patients & colleagues
• Communicates effectively, verbally and in writing
• Demonstrates excellent interpersonal skills

• Other
• Demonstrates organizational skills and flexibility
• Reviews in detail, agrees & complies to the Orthopedic Supplemental Personnel Policies

Qualifications

Education High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred Experience Direct MA experience or medical field work 1-2 years required

Knowledge, Skills and Abilities

Strong interpersonal and communication skills are essential for success in this position. - Ability to prioritize tasks in complex and busy environments. - Accuracy and attention to detail. - Comply with all local, state, and federal privacy and confidentiality rules and regulations. - Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens. - Comprehensive knowledge of medical terminology, procedures, and protocols. - Proficiency in electronic health record (EHR) systems and medical office software. - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. - Managing one's own time and the time of others. Additional Job Details (if applicable) Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)

Remote Type Onsite

Work Location 104 Endicott Street: Scheduled Weekly Hours 40

Employee Type Regular: Work Shift Day (United States of America)

Pay Range $22.75 - $24.94/Hourly Grade 3

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.