Community Support Navigator
Volunteers of America of Massachusetts·Quincy, Massachusetts
Volunteers of America of Massachusetts·Quincy, Massachusetts
Provide recovery support navigation and care management for high-need clients with mental health and substance use disorders. Coordinate with integrated care teams and community providers to help clients access treatment, housing, and social supports.
What We Do || Through our powerful integrated behavioral health care model, we bring together vast resources from a diverse team of caring staff to help each client meet their personal goals. The care we provide paves the way for greater opportunity and second chances by focusing on the critical pillars towards a healthy life: behavioral health, financial stability, and safe housing.
As a Community Navigator, you’ll have a dynamic and critical role providing recovery support navigation and community support services to an assigned caseload of high need clientele.
Providing care management and system navigation to individuals identified as needing additional support to increase the likelihood of those individuals remaining engaged in treatment.
The Community Navigator serves individuals in the community, at other VOAMASS site locations, and within the Behavioral Health clinic.
As a Community Navigator you will work with individuals diagnosed with mental health, substance use, dual diagnosis, and co-occurring disorders.
There is no requirement for certification prior to hire.
All necessary trainings will be completed upon hire at no cost to you.
This role is about making a difference in the lives of the people we serve.
You’ll bring the following qualifications: A Bachelor’s Degree; is desirable, in psychology, social work, health care administration, or related human service fields.
Minimum of two years’ experience with social service organizations, experience with multiple levels of care deliveries, and experience with case management coordination and service connection.
Excellent communication, organization, and computer skills, valid driver’s licenses, and reliable transportation are required.
Desirable candidates will have prior knowledge of system navigation and resources available to individuals within the MA area.
All necessary training for Co-occurring Community support work will be completed upon hire.
Travel Expectation: The Community Navigator role aligns with the VOAMASS Whole Person Care philosophy of meeting each client where they are at by having a flexible schedule.
Services are delivered on a mobile basis, traveling to residential programs, doing community-based work, attending court, conducting housing searches, and other identified services.
Telehealth can be used as appropriate; however, this is a case-by-case basis and used as appropriate.
Staff may be asked to travel to multiple locations in a day.
Engage with persons served following admission to help individual’s access treatment services within VOAMASS and externally with community-based providers. Meet with clients in the community or the office to identify needs, conduct initial assessments and write service plans, and support clients in making and engaging in action steps to meet desired goals. Engage and build rapport with the person served, assist the person served with referrals and coordination to services and resources including primary care, mental health treatment, addiction treatment, recovery support, employment and housing supports, and other social supports identified. Provide follow-up support with the person served to ensure that the person served attended appointments and accessed treatment, troubleshoot and work on individual’s goals alongside them. Establish and maintain good working relationships with referral providers (VOAMASS and external) to ensure continued coordination and success of CSP services. Serves as part of the integrated services care team and coordinates care with other providers, (Prescribers, Clinicians other VOA staff, and external) to enhance persons served experiences and supports a wrap-around service model. Maintains records according to VOAMASS Policies and Procedures, completing all documentation and authorizations promptly, and complies with professional standards as required by third-party payors/insurances and VOAMASS. Since 1934, VOAMASS has provided critical services to the residents of the Commonwealth. From pioneering early residential treatment programs in the 1960’s to leading today in the field of mental health programming, VOAMASS can be counted on to tackle our greatest challenges
For full-time employees, including our Community Support Navigator, our comprehensive and generous benefits package includes: All necessary trainings are offered at no cost to you! Excellent health, vision, and dental insurance with 90% of medical deductible and certain co-pays paid by employer Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking 403(b) retirement plan with employer match 24/7 nurse hotline for urgent health questions Employee assistance program to provide help with family concerns, stress management, legal issues, and more Employer-paid long-term disability and life insurance Pet insurance Tuition remission programs Loan forgiveness (Public Service Loan Forgiveness (PSLF) program) Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment 14 paid holidays, higher than industry average Fitness/wellness reimbursement to cover expenses such as gym membership Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc. Cash bonus, with no annual cap, for referring other qualified candidates for employment VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Requires a minimum of two years of experience in social services and case management coordination. A Bachelor's degree in psychology, social work, or a related human services field is desired, along with a valid driver's license and reliable transportation.
Market context
In Massachusetts, behavioral health employers often look for licensed or license-eligible clinicians with experience supporting at-risk youth and families, so demand tends to stay steady for candidates who can work across settings and age groups. These roles can be competitive because employers usually want a master’s degree, a clear licensure path, and practical experience; review the summarized requirements and benefits here, which are AI-summarized from the original job description to save research time, then confirm your licensure status and tailor your application to youth and family work.
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