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SP

Service Coordinator, Crisis Residential

Sheppard Pratt·Baltimore, Maryland

$20 - $20/hr·Full Time·On Site·0-2 yrs·Posted 7 hours ago
Practice for this role

About the role

The Service Coordinator provides intensive short-term support to stabilize individuals in mental health crises and avoid hospitalization. Responsibilities include developing service plans, coordinating medical appointments, and managing client transitions and discharges.

Crisis Residential Program [https://www.sheppardpratt.org/care-finder/crisis-residential-program/] services provide short-term intensive, round-the-clock, personalized support to help stabilize someone having a mental health crisis so they can avoid hospitalization. Our teams collaborate with providers who are already involved in an individual’s treatment and works to link clients to other services offered by Sheppard Pratt or other community providers.

[Shift

Tuesday-Saturday, 8am-4pm].

What to expect.

This is a direct care opportunity to support not just the mental health of your clients, but also their overall independence and well-being. You will assess and monitor client needs, develop service plans, connect clients to community services and resources, and advocate for your clients as necessary.

Additional responsibilities will include

  • Assisting clients through program enrollment and orientation.
  • Coordinating client medical appointments, transportation, housing, money management, etc.
  • Developing and assisting with client medication management plan.
  • Obtaining and maintaining entitlements for clients.
  • Maintaining accurate and complete documentation.
  • Developing and coordinating transitions plans and program discharge

What you’ll get from us.

  • At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:
  • A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
  • Comprehensive medical, dental and vision benefits for benefit eligible positions
  • 403b retirement match
  • Generous paid-time-off for benefit eligible positions
  • Complimentary Employee Assistance Program (EAP)
  • Generous mileage reimbursement program

This position has a flat pay rate of $20.34/hr.

  • What we need from you.
  • A high school diploma or GED and 1 year of related experience.
  • A bachelor’s degree is preferred.
  • The willingness to obtain additional certifications and trainings as required.
  • A driver’s license with 3-points or less and access to an insured vehicle.
  • Must have availability to work, days, nights, weekends, and holidays depending upon need of the program.

WHY SHEPPARD PRATT? At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individual’s facing life’s challenges. Join us and be a part of a mission that changes lives!

#LI-HD1

Requirements

Candidates must have a high school diploma or GED and one year of related experience, though a bachelor's degree is preferred. A valid driver's license and access to an insured vehicle are required.

  • high school
  • bachelor degree
  • Case Management
  • Documentation
  • Patient Assessment
  • Crisis Intervention
  • Medication Management
  • Client Advocacy
  • Resource Coordination
  • Program Enrollment
  • Service Planning
  • Transition Planning

Benefits

  • Dental Insurance
  • Paid Time Off
  • Employee Assistance Program (EAP)
  • Vision Insurance
  • Medical Insurance
  • Professional Development
  • Tuition Reimbursement
  • Mileage Reimbursement
  • 403b Retirement Match

Posting details

Employment type
Full Time
Work arrangement
On Site
Experience
0-2 yrs
Salary
$20 - $20/hr
Location
Baltimore, Maryland
Posted
Jul 27, 2026
Application
Employer website
SP

Hiring organization

Sheppard Pratt

Sheppard Pratt is the largest private, nonprofit provider of mental health, substance use, developmental disability, special education, and social services in the country. A nationwide resource, Sheppard Pratt provides services across a comprehensive continuum of care, spanning...

Salary listed on 117 jobs
IndustryMental Health Care
TypeNonprofit
Size1,001-5,000 employees
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Market context

Behavioral health roles remain steady in Maryland

Behavioral-health roles in Maryland are typically driven by ongoing demand in community programs, outpatient settings, and care teams supporting patients with complex needs. These positions can be competitive because employers often look for a high school diploma or GED, at least two years of related experience, and an active American Heart Association BLS certification. Review the AI-summarized requirements and benefits here to quickly compare fit, then confirm your certification status and recent experience before applying.

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