HonorHealth·Scottsdale, Arizona
Provides administrative and clerical support to the Case Management department to optimize workflow and efficiency. Responsibilities include coordinating post-acute placements, tracking critical information, and communicating with community resources and insurance carriers.
Responsibilities: Job summary
Under the direction of the Director of Case Management or designee assists in the administration of Case Management functions to include, but not limited to, organization of work flow, communications, critical information tracking, report creation and links with community resources. The position is focused on supporting the role of the Case Management department in optimizing the Care Management process and Case Manager efficiency and effectiveness.
ESSENTIAL FUNCTIONS Performs a variety of routine clerical activities.
Assists case managers in assigned area of responsibility, including compiling information, organizing paperwork and files, providing information, coordinating with outside agencies, monitoring the status of cases, and similar activities.
Research, compile, review, reconcile, and/or maintains a variety of information and records.
Answer questions and supplies detailed information both in person and on the phone to patients, case managers, and other service agencies.
Receives and process a variety of requests for information, referrals, forms, orders, notices, and/or other related information.
Follows through on patient needs through coordination of services.
Distributes post-acute placement requests to regional resources and identifies availability.
Maintains routine communication with referring Case Management team of the status of requests.
Obtains forms to initiate and complete placement process.
Arranges safe transportation which fits the patients’ needs.
Gathers pertinent information from insurance carriers, financial counselors and ancillary staff to ensure patient benefit coverage for post-discharge services.
Confers with the Case Management team to prioritize placement requests.
Partner with the Case Management team to provide post-acute services.
Facilitate prompt processing of all requests for post-acute services, equipment, or appointments with community resources.
Performs other duties as assigned.
EDUCATION High School Diploma or GED Required Associates Preferred
EXPERIENCE 1 year Clerical support Required 1 year administrative support in a clinical environment or utilizing medical terminology or case management experience Preferred
LICENSE AND CERTIFICATIONS We're all in for your career.
Requires a High School Diploma or GED with at least one year of clerical support experience. An Associate degree and experience in a clinical environment or with medical terminology are preferred.
Market context
In Arizona, case management assistant PRN roles are often tied to healthcare settings that need flexible clerical support for patient coordination and documentation. These positions can be competitive because employers may prefer candidates with clinical environment experience or medical terminology knowledge, even when the minimum requirement is a high school diploma or GED plus clerical experience. Review the AI-summarized requirements and benefits on this platform to save research time, and tailor your application to highlight scheduling flexibility, accuracy, and any healthcare-adjacent office experience.