American Addiction Centers·High Point, North Carolina
The ADHD Coordinator acts as a liaison between patients, families, and providers to ensure coordinated care and timely medication management. Key duties include managing the ADHD hotline, scheduling evaluations, and obtaining insurance prior authorizations.
We are seeking a detail-oriented and compassionate Attention Deficit Hyperactivity Disorder Coordinator to support our pediatric behavioral health and ADHD program. This role serves as a key liaison between patients, families, providers, and insurance companies to ensure coordinated care, timely medication management, and a positive patient experience. The ideal candidate will have strong communication skills, excellent organizational abilities, and experience working in a medical office environment.
High school diploma or GED preferred Minimum one year of experience in a medical office or healthcare setting preferred Knowledge of medical terminology preferred Experience working with behavioral health, ADHD, or pediatric populations is a plus Primary Responsibilities Educate patients and families regarding ADHD screening and evaluation processes Explain Schedule II medication refill procedures and assist with refill requests Distribute, collect, and review behavioral questionnaires prior to evaluations Schedule ADHD evaluations, behavioral consultations, and follow-up appointments Prepare daily and weekly appointment documentation and charge-related materials Obtain prior authorizations for prescribed medications as required by insurance providers Manage the ADHD hotline and respond to patient calls promptly Facilitate communication between patients, families, and providers regarding medication management and treatment plans Maintain accurate patient records, ensuring required physical examinations and follow-up visits remain current Provide cross-coverage and support for front desk and administrative functions as needed Assist with additional duties to support clinic operations and patient care Knowledge, Skills & Abilities Proficiency in computer systems, electronic medical records, and Microsoft Office applications Understanding of medical terminology and insurance authorization processes Strong verbal and written communication skills Knowledge of ADHD and common behavioral health concerns Ability to manage multiple priorities in a fast-paced environment Strong organizational and problem-solving skills Knowledge of organizational policies, procedures, and clinical protocols Commitment to patient confidentiality, safety standards, and universal precautions Work Environment Professional medical office setting Clean, comfortable workspace Moderate noise level Frequent interaction with patients, families, providers, and clinical staff Physical Requirements This position requires the ability to: Sit, stand, and walk for extended periods throughout the workday Frequently use hands and fingers for computer and telephone work Communicate effectively in person and by telephone Bend, reach, and perform routine office tasks Occasionally lift, carry, push, or pull materials up to 20 pounds, with the ability to assist with items up to 50 pounds when necessary Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
A high school diploma or GED and at least one year of experience in a medical office setting are preferred. Candidates should possess knowledge of medical terminology and experience with pediatric or behavioral health populations.
Market context
Behavioral health employers in North Carolina often look for licensed or credentialed clinicians, and this role requires registration with the North Carolina Substance Abuse Professional Certification board. These positions can be competitive because employers may prefer a bachelor’s degree and want candidates who can work within treatment, documentation, and care coordination expectations. Review the AI-summarized requirements and benefits here to save time, and confirm your credential status before applying.