NEWAI Interview PracticeLearn more
VitalHires

VitalHires offers free resume tools for healthcare professionals alongside clinical, allied health, and care team job listings.

Explore

StatesTop Hiring CitiesFor EmployersFor CandidatesApply to JobsSalary GuidesHiring CalendarBlog

Top Hiring Cities

View all

Los Angeles

California

3230 live openings

Chicago

Illinois

2526 live openings

Houston

Texas

2424 live openings

Philadelphia

Pennsylvania

2411 live openings

Phoenix

Arizona

2158 live openings

Indianapolis

Indiana

2060 live openings

Atlanta

Georgia

2052 live openings

Dallas

Texas

1986 live openings

Legal

AboutContactEditorial PolicyPrivacy PolicyTerms & Conditions

VitalHires surfaces verified openings from hospital systems, health networks, and clinical employers across the US. Always confirm compensation and credentialing requirements on the employer's official hiring page before applying.

© 2026 VitalHires. All rights reserved.Listings are aggregated from hospital systems, health networks, clinics, and clinical employer hiring pages.
  1. Home/
  2. Jobs/
  3. Shelter Services linkage Case Manager
EAST OAKLAND COMMUNITY PROJECT logo

Shelter Services linkage Case Manager

EAST OAKLAND COMMUNITY PROJECT·Oakland, California

$55,000 - $60,000/yr·Full Time·On Site·2-5 yrs
·
Posted 27 days ago
Practice for this role

About the role

The Case Manager provides holistic, strengths-based support to single adults to help them stabilize and transition into permanent housing. Key duties include developing service plans, coordinating with housing navigators, and managing community referrals using a trauma-informed approach.

Job DetailsJob Location

  • Crossroads -
  • Oakland,
  • CA 94621Position
  • Type:
  • Full
  • TimeSalary
  • Range: $55,000.00 - $60,000.00
  • SalaryJob
  • Category: Nonprofit -
  • Social
  • ServicesEast
  • Oakland
  • Community
  • Project
  • JOB
  • Description:
  • Shelter
  • Service
  • Linkage
  • Case
  • Manager
  • Title:
  • Shelter
  • Service
  • Linkage (formerly
  • Singles
  • Case
  • Manager)
  • Department:
  • Crossroads
  • Case
  • Management
  • Services
  • Reports to:
  • Case
  • Management
  • Services
  • Manager
  • Caseload
  • Ratio: 30 shelter participants
  • Salary: $55,000.00 Annual Summary The Shelter Service Linkage Case Manager functions as an integral member of the Crossroads Shelter team. This role bridges traditional case management with specialized service linkage, taking a holistic, strengths-based approach to helping single adults stabilize, access vital community resources, and successfully exit to permanent housing. Operating under a strict Harm Reduction and Trauma-Informed care framework, this position is responsible for conducting basic service plans, connecting clients to dedicated housing navigators, maintaining external service partnerships, and coordinating comprehensive community referrals. Core Responsibilities & Service Delivery 1.
  • Service
  • Plan
  • Development &
  • Client
  • Evaluation
  • Holistic
  • Assessment: Conduct or update basic service plans that evaluate participant needs, mapping out historical and current external services received. Focus on building participant strengths and promoting personal fulfillment.
  • Intake
  • Coordination: Ensure specific health insurance (Medi-Cal/Medicare), primary doctor, and pharmacy information is documented at intake to facilitate healthcare alignment.
  • Privacy
  • Mandate: Strictly adhere to county standards limiting medical and behavioral health queries to only those required by HMIS to protect client privacy.
  • Goal
  • Setting &
  • Check-ins: Meet regularly with participants—including mandatory weekly check-ins—to monitor progress, troubleshoot barriers, and adjust goals. 2.
  • Housing
  • Service
  • Linkage &
  • Collaboration
  • Housing
  • Navigation
  • Alignment: Formally connect all eligible shelter participants to Housing Community Supports (HCS) Housing Navigation services under the direction of Alameda County Health Housing and Homelessness Services (H&H).
  • Provider
  • Collaboration: Coordinate actively with assigned external housing navigators. Provide space on-site for client-navigator meetings and participate in bi-monthly case conferencing.
  • Housing
  • Search &
  • Mediation: Assist in coordinating local searches for affordable units and support positive relationships with property managers and landlords to facilitate placement. 3.
  • Information,
  • Referral, &
  • Landscape
  • Scans
  • Resource
  • Scan: Conduct proactive regional and online scans of accessible community programs supporting stability, health, education, and quality of life.
  • Self-Service
  • Resource
  • Library: Compile and continually maintain an updated list of these community resources, ensuring it is accessible to participants on-site without required staff intervention.
  • Warm
  • Handoffs: Actively build operational relationships with local providers. Facilitate smooth entry into external systems (medical, mental health, substance use treatment, public benefits) via personal introductions and appointment scheduling.
  • Voluntary
  • Participation
  • Principle: Respect the self-determination of participants by ensuring they are explicitly informed that all non-housing navigation services are completely voluntary. 4.
  • Transportation
  • Coordination
  • Access
  • Support: Arrange or directly provide agency-supported transportation (via agency vehicle, public transit passes, or rideshare) for essential client appointments. This includes medical visits, job interviews, school obligations (up to one week), and housing viewings. 5.
  • Administration &
  • Data
  • Tracking
  • Data
  • System
  • Fidelity: Document all client service plans, progressive interactions, and referrals accurately in the Homeless Management Information System (HMIS).
  • Compliance
  • Reporting: Gather statistical data and prepare mandatory monthly reporting strings, including CHASS logs, referral files, voucher per diems, and tracking metrics.
  • Progressive
  • Behavior
  • Management: Participate in the progressive warning and corrective action system before enforcing an involuntary discharge, ensuring supervisor approval and client grievance form delivery are properly executed.
  • QualificationsQualifications &
  • Competencies
  • Experience: 3 to 5 years of dedicated case management experience within the housing crisis or human services sectors.
  • Framework
  • Mastery: Demonstrated exposure to and understanding of Housing First, Harm Reduction, and Trauma-Informed Care principles as well as Motivational Interviewing.
  • Core
  • Skills: High-level competency in conflict resolution, verbal de-escalation, and motivational interviewing.
  • Systems
  • Literacy: Experience navigating diverse populations in urban environments; knowledge of the dynamics of homelessness, substance use disorders, and mental health conditions.
  • Technical
  • Proficiencies: Strong working proficiency in Microsoft Word, Excel, and electronic databases/HMIS workflows, able to navigate web, able to retrieve resources via web, compose/uses email daily
  • Communication &
  • Judgment: Excellent written and verbal communication skills. Strong reasoning ability to outline realistic service plans and make sound, ethical decisions under pressure.
  • Language
  • Skills: Proficiency in English required; secondary fluency in Spanish or American Sign Language (ASL) is highly advantageous.
  • Knowledge of community resources: Able to identify, locate, and navigate local resources as well as providers that work with our population served as well as meeting their individual physical and or mental health needs.
  • Self-directed: able to start projects and or meet outcomes independently while also able to work and integrate with other peers, supervisors, directors, or other providers. The ability to request assistance or clarification when needed.
  • Ability to follow directions or requests: Be able to shift focus or tasks as needed. Be willing and able to shift priorities or other metrics to complete task or other request from peers, supervisors, directors, or other providers. Education & Requirements Bachelor’s degree in Social Work, Psychology, or a related field, or comparable equivalent work experience. Valid California Driver’s License and clean insurance record. Completion of a mandatory annual Tuberculosis (TB) test. Mandated Training Timeline (Post-Hire) To comply with Alameda County Health standards, the individual in this position must complete the following professional development pathways:
  • Within 30
  • Days of
  • Hire: HMIS Privacy & Security training; Confidentiality/HIPAA protocols; Mandated Reporting (child/elder abuse); Universal Precautions/ATD controls; Anti-Discrimination & Transgender Accommodation training.
  • Within 60
  • Days of
  • Hire: Overdose Detection and Response (Naloxone/Narcan deployment); ACHCH Congregate Health System training.
  • Ongoing/Annual
  • Requirements: First Aid/CPR certification; Housing Problem Solving; Harm Reduction application.

Requirements

Candidates need 3 to 5 years of case management experience in housing crisis or human services and a bachelor's degree in Social Work, Psychology, or a related field. A valid California Driver's License and proficiency in HMIS and Microsoft Office are required.

  • bachelor degree
  • Case Management
  • Crisis Intervention
  • Trauma-Informed Care
  • Harm Reduction
  • Microsoft Office
  • Conflict Resolution
  • Motivational Interviewing
  • Spanish Fluency
  • Community Outreach
  • Client Assessment
  • Housing First
  • Verbal De-escalation
  • HMIS
  • Housing Navigation
  • ASL Fluency
  • Resource Mapping

Posting details

Employment type
Full Time
Work arrangement
On Site
Experience
2-5 yrs
Salary
$55,000 - $60,000/yr
Location
Oakland, California
Posted
Jul 1, 2026
Application
Employer website
EAST OAKLAND COMMUNITY PROJECT logo

Hiring organization

EAST OAKLAND COMMUNITY PROJECT

Our mission EOCP empowers individuals and families who are homeless in Alameda County to regain a life of self-reliance. We provide dignified emergency and transitional housing and compassionate, comprehensive support services that prepare homeless people to successfully...

Salary listed on 2 jobs
IndustryHousing and Community Development
TypeNonprofit
Size51-200 employees
Explore employer profile

Stay updated

Get alerts for similar jobs

Be the first to know when more EAST OAKLAND COMMUNITY PROJECT roles in Oakland, California get posted.

VitalHiresVitalHires
Use casesHighlightsExploreBlogAbout
Sign inSearch Jobs

Market context

California behavioral health roles stay in steady demand

In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.

More openings at EAST OAKLAND COMMUNITY PROJECT

Respite Health Assistant (RHA)

2 months ago•$22 - $26/hr
View all employer openings