Outreach, Triage, Intake Coordinator
Sacramento Children's Home·Sacramento, California
Sacramento Children's Home·Sacramento, California
The coordinator serves as the primary entry point for the Enhanced Care Management program, managing outreach, triage, and intake for eligible children and families. They are responsible for conducting comprehensive assessments, developing initial care plans, and building collaborative relationships with community partners.
(30%) Outreach and Community Engagement Develop and maintain collaborative relationships with Managed Care Plans, healthcare providers, behavioral health agencies, schools, child welfare agencies, probation, community-based organizations, and other referral partners. Conduct outreach activities in community settings, schools, clinics, shelters, and community events to identify and engage potential ECM participants. Educate community partners, families, and stakeholders regarding ECM services, eligibility requirements, referral pathways, and available resources. Coordinate outreach presentations, informational meetings, and stakeholder engagement activities. Create and distribute outreach and marketing materials consistent with agency and contract requirements. Participate in community collaboratives, networking events, and cross-system meetings and internal case conferencing meetings to strengthen referral pathways and partnerships. Promote culturally responsive and equitable access to ECM services. (35%) Triage, Assessment, and Intake Services Receive, review, and respond to referrals in accordance with ECM and Managed Care Plan requirements. Conduct triage screenings to determine eligibility, level of need, urgency, and appropriateness for ECM and other community services. Complete intake assessments to identify strengths, needs, risk factors, protective factors, and service priorities. Conduct assessments utilizing approved tools including, but not limited to, CANS, ANSA, risk assessments, crisis assessments, social determinants of health screenings, and other program- required instruments. Assess for immediate safety concerns and coordinate crisis intervention services when necessary. Gather and review relevant medical, behavioral health, educational, and social service information to support care planning. Complete intake documentation, informed consent forms, releases of information, enrollment packets, and required program records. Provide orientation to ECM services and explain participant rights, responsibilities, and program expectations. Collaborate with children, youth, families, caregivers, and referral sources to identify service goals and priorities. Utilize clinical judgment to determine service needs and make recommendations regarding services, resources, and enrollment. (20%) Enrollment, Care Planning, and Administrative Responsibilities Develop initial care plans based on assessment findings and identified needs. Facilitate enrollment into ECM services and coordinate warm handoffs to assigned Lead Care Managers. Coordinate referrals and linkage to healthcare, behavioral health, educational, housing, and community resources. Document all outreach, engagement, triage, intake assessment, enrollment, and care planning activities in accordance with Medi-Cal, CalAIM, Managed Care Plan, and agency requirements. Maintain accurate and timely documentation within the electronic health record. Participate in supervision, staff meetings, trainings, case consultations, and program development activities. Maintain accurate records and reporting related to outreach activities, referral sources, enrollments, and program outcomes. Ensure compliance with HIPAA, Medi-Cal, CalAIM, and agency documentation standards. Perform other duties as assigned. (15%) Program Coordination and Staff Support Serve as the primary coordinator for program outreach triage, intake, and engagement activities. Provide training, consultation, and technical assistance to Family Resource Center staff regarding ECM eligibility, referral pathways, intake procedures, and enrollment requirements. Coordinate with Family Resources Center leadership and staff to identify eligible participants and opportunities for outreach and engagement. Develop and implement standardized referral, screening, triage, intake processes across Family Resource Center programs. Facilitate communication and collaboration between Family Resource Center staff, ECM Lead Care Managers, Managed Care Plans, and community partners. Monitor implementation of activities and identify barriers to participants engagement, enrollment, and services access. Prepare reports and recommendations related to implementation, outreach effectiveness, and program outcomes. LOCATION: 1565 River Park Dr., Sacramento, CA 95815 SCHEDULE: Monday – Friday, 8:00am – 4:00pm or 9:00am – 5:00pm with occasional evenings and weekends based on business needs. SALARY: $28.53 – $32.10 per hour, to start
Must be able to read, write, speak and understand the English language. Able to report to work on a regular and reliable basis. Knowledge of Enhanced Care Management (ECM), CalAIM, care coordination, and intergrated service delivery systems. Knowledge of assessment methodologies, intake processess, care planning, and case management practices. Knowledge of child and adolescent development, family systems, trauma-informed care, and strengths-based approaches. Knowledge of risk assesment, crisis intervention, suicide assessment, safety planning, and protective factor frameworks. Knowledge of social determinants of health and their impact on health and behavioral health outcomes. Ability to conduct comprehensive assessments and formulate service recommendations. Ability to engage children, youth, families, and caregivers experiencing complex medical, behavioral health, and social challenges. Ability to exercise sound clinical judgment in triage, intake, and referral decisions. Strong interviewing, motivational engagement, and relationship-building skills. Strong written and verbal communication skills. Ability to establish and maintain collaborative relationships with community partners and multidisciplinary teams. Ability to work independently, prioritize competing demands, and manage multiple referrals simultaneously. Ability to maintain professional boundaries, confidentiality, and ethical standards. Ability to serve diverse populations with cultural humility and responsiveness Driving is an essential function of this job, and as such, employees in this position will be required to furnish their own vehicle to be used in the course of employment. A valid CA driver’s license and minimum insurance coverage are required. Must be 21 years of age or older. Education and Experience: Highschool diploma or GED required. Master’s Degree from an accredited college or university in Social Work, Marriage and Family Therapy, Counseling, Psychology, Human Services, Public Health, or another behavioral health/healing arts field with demonstrated experience, prior to graduate school or through internships and practicum placements, conducting assessments and developing care plans and/or treatment plans and case management is preferred. OR A bachelor’s degree from an accredited college or university in Social Work, Human Services, Psychology, Sociology, Child Development, Counseling, Public Health, Behavioral Science, or a closely related field; and preference of a minimum of two years of professional experience conducting assessments, including evaluations of risk and protective factors, crisis assessment, needs assessment, CANS and development of care plans or treatment plans, experience providing field-based care coordination, case management, including engagement, assessment, service planning, resource linkage, and ongoing coordination with medical, behavioral health, and social service providers is preferred. OR Any equivalent combination of education, training, and experience that demonstrates the knowledge, skills, and abilities applicable to this position is preferred. Experience working with other systems such as behavioral health, child welfare, education, healthcare navigation, or community outreach services; working with children, youth, families, adults, and high-risk populations; outreach, community engagement, partnership development, and resource linkage is preferred. Licenses, Certifications, Registrations: CPR/First Aid certification is preferred. Physical/ Psychiatric Requirements: The physical demands listed below are representative of those required to successfully perform the essential functions of this position. Employees in this role must be able to: Maintain regular and reliable attendance, including consistent work schedule adherence, and timely communication regarding absence or schedule changes. Requires frequent lifting and carrying of materials and equipment, including frequent handling of items weighing up to 10 pounds and occasional lifting and carrying of items weighing up to 20 pounds. Continuous use of a computer keyboard and fine motor skills, including grasping, handling, and repetitive hand movements. Frequently reaching outward and occasionally reaching overhead or over the shoulder. Frequent repetitive foot movement and sustained manual dexterity to perform essential job functions effectively and accurately. Continuous walking on normal surfaces regularly and uneven surfaces on an occasional basis while performing essential job duties. Continuous standing, walking, sitting, and bending throughout the workday. Occasional kneeling and squatting. Constant visual and auditory awareness is required to observe participants, monitor environments, respond to changing situations, and communicate effectively with clients, families, and staff. Requires frequent driving to perform essential job duties and travel between work-related locations as needed. Must be able to perform the essential functions of the position, with or without reasonable accommodation.
Excellent benefits package including medical, dental, vision, life and accident insurance, short and long-term disability plans, retirement plan with company match, paid vacation, sick leave, 11 paid holidays, tuition reimbursement, professional development and career advancement opportunities. TO APPLY: Qualified employees must submit a completed Request for Promotion or Transfer form along with their resume to Human Resources. External candidates must complete our on-line employment application available at www.kidshome.org/careers. PLEASE NOTE: Non-SCH employees who are made an offer of employment will be required to pass a post-offer, pre-employment background process that includes passing a drug test, including marijuana. Applicants who do not pass any part of this pre-employment process will have their offer of employment rescinded.
Requires a high school diploma, though a bachelor's or master's degree in a behavioral health or human services field is preferred. Candidates must have a valid CA driver's license, a personal vehicle, and experience in care coordination or social services.
Market context
In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.
