Samaritan Daytop Village·New York
The Case Manager conducts intake interviews, performs psycho-social assessments, and develops Independent Living Plans for clients in transitional housing. They also coordinate referrals to community services and advocate for clients to help them secure permanent housing and achieve self-sufficiency.
Overview Case Manager Samaritan Daytop Village operates transitional housing programs for single adults and families experiencing homelessness across all five boroughs of New York City. The Case Manager works directly with clients to conduct interviews, evaluate their needs, and collaboratively develop Independent Living Plans. This includes identifying and leveraging community resources, coordinating referrals to services such as healthcare, education, and legal support, and assisting clients in relocating to permanent housing. The role also involves maintaining detailed documentation, monitoring client progress, and advocating on their behalf to help remove barriers to stability and self-sufficiency.
Build professional relationships with clients and maintain confidentiality Review client eligibility documents and explore non-shelter alternatives Create and manage client files and records Conduct intake interviews and psycho-social assessments Develop and update Independent Living Plans with short- and long-term goals Refer clients to permanent housing and community-based services Support clients in overcoming barriers and advocating for themselves Track client progress and document updates through regular contact Follow up with clients and referral agencies to monitor service outcomes Provide data for required reports (weekly, monthly, quarterly, annual) Act as a liaison with outside organizations for education, healthcare, childcare, housing, and legal matters
High School Diploma or equivalent required; Associate or Bachelor’s Degree in Human Services, Social Work, or a related field strongly preferred At least 1 year of experience in case management or social services working with individuals experiencing homelessness, substance use, mental health challenges, or other complex needs Strong interpersonal skills and the ability to build trust with individuals from diverse backgrounds Clear and effective communication skills for conducting interviews, documenting progress, and coordinating with external partners Ability to maintain accurate records and meet reporting deadlines Commitment to maintaining client confidentiality and adhering to professional ethics Familiarity with New York City’s housing, healthcare, legal, childcare, and educational resources Problem-solving skills and a supportive approach to helping clients overcome challenges Organized and detail-oriented, with the ability to manage multiple responsibilities Culturally sensitive and responsive to the needs of individuals and families experiencing homelessness
The Case Manager role is a full-time non-exempt role with an hourly rate of $25.06 (annualized at 35 hours a week to $45,619) with a full benefits package. Benefits include medical, dental, and vision insurance, 25 days of paid time off, access to a retirement account with an employer to match, and tuition reimbursement. This role is located in Flushing, Queens and has a schedule of Tuesday-Saturday 4pm-12am. #li-onsite
Candidates must have at least a high school diploma, with an Associate or Bachelor's degree in Human Services or Social Work preferred. At least one year of experience in case management or social services working with vulnerable populations is required.
Market context
Case manager roles in New York often reflect steady demand in social services and community support settings, especially for candidates who can work with diverse client populations. Competition can be stronger for applicants with bilingual English-Spanish skills, relevant case management or social services experience, and a clean, valid driver’s license. Review the AI-summarized requirements and benefits here to save research time, then tailor your application to show direct client-support experience and language proficiency.