The Crisis Intervention Specialist responds to client emergencies and provides on-site support and debriefing for staff. They also assist in training new and existing team members while maintaining accurate documentation of client progress and crisis plans.
Description
At Candeo we are looking for team members who can serve as a vital resource to the Crisis management Team by responding to client emergencies, someone that can support clients in crisis while providing training and support to new and existing staff. Applicants must reside in the Des Moines Metro area to ensure they can promptly respond to emergencies.
Candeo is a non-profit that is focused on helping, supporting, and teaching people to live their best lives. We are committed to nurture an inclusive culture and a learning-based work environment to our employees. Apply now to learn more!
On Call $6.00 Response (Call/Text or In-Person) $21.00 Training $15.00
Essential Job Functions
1.
Demonstrates knowledge, understanding and implementation of the client’s Life Plan/Success Plan, in accordance with client’s preferences.
2.
Follows established safety practices and procedures to ensure a safe and healthy environment for clients and the organization.
3.
Works effectively within a team to enhance service delivery while respecting the right to privacy of the client, and confidentiality requirements of Candeo.
4.
Uses initiative to think creatively, learn and grow, while following through with the challenges of the position.
5.
Models and uses good decision-making skills and accesses appropriate resources to assist in developing quality services for clients.
Success Plans 6.
Acts as an on-call resource to the CAPS Team by responding to client emergencies as required 7.
Ability to maintain on-call schedule including one evening per week and one shift for two weekends per month, with adjustments as needed to fill the schedule with absences and time off for other team members.
8.
Conducts on-site debriefs with staff who have been involved with a crisis.
9.
In conjunction with the CAPS Team, supports clients in crisis while providing training and support to new and existing staff 10.
Performs administrative duties including reviews of, crisis plans, attending CAPS meetings and/or training new staff 11.
Regular involvement with MOD, Managers, Law enforcement and Mobile Crisis Unit.
12.
Solicits the priorities and preferences of clients and communicates those to the team as needed to enhance service delivery.
13.
Attends organizational and client-specific training and provides documentation of certifications required for employment with Candeo 14.
Complies with documentation policies by submitting accurate and timely paperwork, including progress notes, CAPS Response forms within 24 hours, timesheets, expense logs and other required reports.
15.
Maintains documentation of services provided that clearly and legibly reflects the client’s goals, staff intervention and support, client response and progress made.
This may include completion of Success Plans, On-call response forms; and/or any other documentation required for the CAPS position.
· Bachelor’s degree in psychology or related field or an equivalent combination of education and experience · One year experience with CMI required · Proof of Automobile Insurance · Valid Class C Iowa Driver’s License · Valid telephone and mailing address
Skills & Proficiency Required
· Ability to respond to calls within 15 minutes · Ability to respond in-person within 30 minutes · Ability to travel in counties served by Candeo · High level of literacy in spoken and written English · Demonstrated effective interpersonal skills · Ability to maintain calm in a crisis · Ability to learn new technology · General understanding of Mental Health supports · Motivational Interviewing, C3, ASIST, Skills System trained or will be trained within 1st year of hire · Ability to pass organizational training · Ability to set appropriate staff/client boundaries · Ability to manage time and territory and the demands of working with numerous clients · Ability to learn working knowledge of the community · Ability to work successfully, unsupervised · Ability to negotiate and handle conflict as necessary · Must be able to pass criminal history, motor vehicle, child abuse, dependent adult abuse and sex offender registry background checks · Possess a motor vehicle that meets the required operational and maintenance guidelines, that are in accordance with the Iowa Department of Transportation motor vehicle safety standards and Candeo’s Motor Vehicle Guidelines.
Posting details
Employment type
Part Time
Work arrangement
On Site
Experience
2-5 yrs
Salary
$6 - $21/hr
Location
Des Moines, Iowa
Posted
Jul 28, 2026
Application
Employer website
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Market context
Behavioral health roles in Iowa remain competitive
Behavioral-health positions in Iowa are often driven by ongoing demand for psychiatric and mental health services across outpatient, inpatient, and community settings. These roles are competitive because employers typically look for advanced practice credentials, current licensure, and certifications such as DEA, BLS, and ACLS; this posting also includes benefits like medical, dental, vision, PTO, and a sign-on bonus. Review the AI-summarized requirements and benefits here to save time, then confirm your PMHNP certification and Iowa license before applying.
