Family Health Centers of San Diego·San Diego, California
The Care Coordinator provides intensive case management services, including creating care plans, setting goals, and facilitating transitions between healthcare providers. They are responsible for accurate documentation, conducting patient assessments, and managing assigned patient cases to ensure high-quality care coordination.
For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.
FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country.
We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.
Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured.
FHCSD provides care to all.
Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others.
FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.
The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation.
We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.
Family Health Centers of San Diego is looking for a Care Coordinator, PDS to work under general supervision, performs duties providing case management services to assigned individuals.
Participates in, and supports, the planning, development, implementation, and evaluation of services in accordance with contractual and departmental requirements and guidelines.
Specific assignments vary depending on program, grant, and patient demographics, with a focus on providing community-based healthcare services to the medically underserved.
The Case Manager I offers more intensive case management services to clients, including creating case plans and formalized goal setting.
Intensive support may be required depending on level of client need (such as accompanying to appointments, assisting with housing, etc.).
Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards. Assists in preparing reports as required. Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with patients' insurance requirements. Conducts initial and on-going assessment of client's health and/or support service needs. Sets level of client need. Facilitates care transitions between providers, partners, and referral sources and specialty care providers. Follows-up on referrals within established timeframes. Facilitates enrollment of patients in specialty care and services. Schedules appointments and provides intakes per department guidelines and productivity goals. Ensures appropriate intake steps are followed, including eligibility, assessment of needs, collecting patient data, enrolling in programs, developing care plan, and other steps as required by department guidelines. Performs other duties as assigned. Provides basic and intensive individual support, based on client need. Support may include providing interventions, providing internal and community services referrals, and more intensive support which may include a home visit . Tracks, monitors, and actively manages assigned patient cases to ensure coordination of care, retention of patient, and ensuring a high level of utilization is maintained.
Bachelor's degree in Social Science field, Public Health, Healthcare Administration, or closely related field required. 1 year of work experience providing human services to high risk, medically underserved, or relevant community health populations required. Knowledge of the community resources, health and social service systems in San Diego County and skill in establishing working relationships with community partners. Bilingual in English/Spanish may be required depending on assignment. Traveling between sites and other locations is occasionally required. Must have a valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy.
Job type: Regular Full Time Competitive Salary with Excellent Benefits Retirement Plan with Employer Match Paid Time Off, Extended Sick Leave and Paid Holidays Medical/Dental/Vision/FSA/Life Insurance Employee Discounts and Wellness Programs The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.
We are excited to share that the salary range for this position is: $22.00 - $27.47
Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net) FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.
Market context
In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.
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