Northwell·Melville, New York
The Care Management Coordinator facilitates care coordination by building rapport with patients using motivational interviewing and managing patient panels to ensure follow-up. They act as a liaison between healthcare providers and community resources while tracking high-risk populations and performing outreach in various settings.
Coordinates and participates in activities related to Care Management services to family members and caregivers.
Job Responsibility
Utilizes patient-centered motivational interviewing techniques to build rapport and help patients improve their health.
Supports the primary care team by providing panel management to decrease the number of patients lost to care, non-compliant in follow up care or disconnected from primary care. Participates in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care.
Acts as a professional liaison between hospitals, primary care providers, specialists, and community resources on behalf of patients to ensure patient-centered care coordination.
Identifies and tracks special populations, including high-risk patients and other populations due for preventive or chronic care services.
Identifies and tracks patients discharged from the inpatient service or the emergency department.
Uses team-based communication strategies to close the loop on referrals, hospital follow-ups and any outstanding items identified in the patient's care plan. Performs outreach activities in primary care sites, homes, hospitals, and neighborhoods.
Job Qualification
High School Diploma or equivalent required.
1-3 years of relevant experience, required.
Bachelor's or Master's degree in relevant field strongly preferred.
Health home or care management experience strongly preferred.
NYS Driver's License strongly preferred.
*Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Candidates must have a high school diploma or equivalent and 1-3 years of relevant experience. A bachelor's or master's degree in a relevant field and experience in care management are strongly preferred.
Market context
In New York, care management coordinator roles are typically tied to ongoing demand in managed care, utilization review, and care coordination across healthcare settings. These positions can be competitive because employers often prefer candidates with prior managed care or healthcare experience, even when a high school diploma meets the minimum requirement. Review the AI-summarized requirements and benefits here to save time, then tailor your application to highlight any utilization management exposure and patient-facing coordination work.