Services For The Underserved, Inc.·New York
The Case Manager is responsible for conducting psychosocial assessments, developing service plans, and assisting families in securing permanent housing. They also provide crisis intervention, facilitate support groups, and maintain accurate consumer documentation in compliance with agency standards.
Min USD $45,000.00/Hr. Max USD $50,000.00/Yr. Position Overview The Case Manager will;
Conduct intake process with new family members within 24 hours of admission. This includes but is not limited to explanation of client’s rights and responsibilities and grievance procedures. Conduct psychosocial, vocational/educational, and housing assessments and documentation of same. Meet weekly to develop and monitor individual and family service plans in conjunction with family members to meet the family’s needs. Provide child care referrals and assist families to navigate the NYC Department of Education system. Establish linkages and maintain solid working relationships with supportive housing providers, real estate brokers, managing agents, and landlords as a resource for family members. Assess consumer readiness and barriers towards obtaining affordable permanent housing. Escorting and preparing family members for successfully securing and maintaining permanent housing. Accompany family members on medical, public benefit, and housing appointments, as necessary. Assist family members with identifying and securing permanent affordable housing. Prepare and assist family members with the housing application/interview process. Collaborate with other service providers to secure needed services for families. Facilitate supportive group and individual counseling, workshops, psych education, and recreational activities. Conduct apartment inspections to assess consumer personal hygiene, room cleanliness, and overall ADL skills. Develop referral network to support household members, especially minor children. Assist family members with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow-up. Assist family members with problem solving and crisis intervention by addressing all emergency situations as appropriate. Act as advocate for family members as appropriate; encourage and support self- advocacy. Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills. Work as a member of the social service team in the development of on-site and off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration. Liaison to community-based services and groups including civic, social service government, and business organizations. Participate in ongoing individual supervision, team meetings, case conferences, division meetings and trainings. Adhere to on call system to facilitate crisis intervention, emergencies and other situations that require immediate action. Maintains CPR/ First Aid and Mandated Reporter Certification on annual basis. Maintain up-to-date, accurate, complete, and timely consumer chart documentation in compliance with agency standards. Working knowledge of various computer programs including e-mail, Microsoft Windows, Word, Excel, AWARDS, and CARES. Assist in building evacuation during fire drills and building emergencies. Evening and weekend hours will be required.
Bachelor’s Degree is Human Services field required, MSW or CASAC credentials are desired. Experience working with chronically homeless individuals with co-occurring disorders. Ability to work with a culturally diverse population. Bilingual Preferred; NYS Driver’s License Preferred but not required. Company Overview S:US IS AN EQUAL OPPORTUNITY EMPLOYER Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org. ID 2026-18724
A Bachelor's degree in a Human Services field is required, with MSW or CASAC credentials preferred. Candidates must have experience working with chronically homeless individuals and possess the ability to work with a culturally diverse population.
Market context
Case manager roles in New York often reflect steady demand in social services and community support settings, especially for candidates who can work with diverse client populations. Competition can be stronger for applicants with bilingual English-Spanish skills, relevant case management or social services experience, and a clean, valid driver’s license. Review the AI-summarized requirements and benefits here to save research time, then tailor your application to show direct client-support experience and language proficiency.
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