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CHILD & FAMILY SERVICES INC logo

Recovery Support Navigator

CHILD & FAMILY SERVICES INC·New Bedford, Massachusetts

$21 - $24/hr·Other·On Site·2-5 yrs·
Posted 23 hours ago
Practice for this role

About the role

The Recovery Support Navigator provides support to individuals in their recovery journey by conducting screenings, intakes, and coordinating access to treatment and community resources. They work as part of a care team to establish treatment goals and provide mobile, trauma-informed care to consumers.

Job DetailsJob Location

  • Church
  • Street -
  • New
  • Bedford,
  • MA 02745Education
  • Level:
  • Bachelor's
  • DegreeSalary
  • Range: $20.50 - $24.25 HourlySummary The Recovery Support Navigator will provide support to individuals in their recovery journey. The RSN will work closely with recovery coaches and be responsible for screening, intakes, insurance authorizations, and making appropriate referrals for services.
  • Full-Time
  • Schedule:
  • Monday 8AM-4:30PM,
  • Tuesday 11:30AM-8PM,
  • Wednesday 10AM-6PM,
  • Thursday 11:30AM-8PM,
  • Friday 8AM-4:30PM Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right. $1 per hour Language Differential! (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish or ASL) Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated. Job Responsibilities & Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Conduct screening and intake interviews to determine consumer eligibility for services Provide trauma-informed, recovery-oriented, person-centered care based on the unique needs of consumer Explore treatment recovery options with the consumer, clarify goals and strategies, provide education and resources, and assist consumers in accessing treatment and community supports Participate as an active care team member, work with the care team to establish treatment goals as part of the comprehensive care plan for the consumer, and support the consumer in accessing those services Provide temporary assistance with transportation to essential medical and behavioral health appointments while transitioning to community-based transportation resources Provide RSN services to the consumer seven days per week, directly or on an on-call basis, including outside of business hours via telephonic coverage Provide services on a mobile basis to consumers in any setting that is safe for the consumer and staff Maintain professional relationships and connections with community resources and partners Engage and build rapport with consumer, assist with referrals and coordination to services and resources including but not limited to primary care, mental health treatment, addiction treatment, recovery support, employment specialists, housing specialists, DTA and other social supports Remain knowledgeable about the substance use disorder service system. Link the consumer to treatment and recovery resources including but not limited to Acute Treatment Services, residential treatment, nutritional counseling, support groups, medicated assisted treatment and Narcan education Helps peers to manage crises and strives to create safe spaces when meeting with peers Values communication and follows laws and rules concerning confidentiality, 42-CFR and respects others’ rights for privacy Maintain record-keeping as required by CFS, funding sources, and accreditation authorities Participate in all supervision and training activities as required by CFS, funding sources, and accreditation authorities Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. QualificationsRequired Education and Experience Bachelor’s degree in social work, psychology or related field required. Must have a minimum two years of related work experience in the addition recovery environment or lived experience of substance use disorders and/or behavioral health conditions. Must have excellent communication and good working knowledge of computers, excellent organizational skills and the ability to excel at details, multi-tasking and working under pressure.
  • Cultural
  • Competency
  • Qualifications: Awareness of personal attitudes, beliefs, biases, and assumptions about others Knowledge of the various dimensions of diversity, including gender, race, and ethnicity Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way Cultural knowledge of key populations that will be served to address disparities in service delivery Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency Travel Required Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings
  • Benefits: Benefit eligible at 20+ hours per week Medical – Harvard Pilgrim/HealthPlans Inc. Dental – Delta Dental of MA Vision - EyeMed Wellworks for You (Employee Wellness) 2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years 12 Sick Days, 10 Paid Holidays, and 2 Personal Days per year Tuition reimbursement – Up to $1,500 per calendar year Professional Licensure reimbursement (LICSW, LMHC) Flexible spending accounts – save on medical expenses and dependent care! 401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50% 100% Employer paid Life Insurance 100% Employer paid Long Term Disability and AD&D 24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events! Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.

Requirements

Candidates must hold a bachelor's degree in social work, psychology, or a related field. A minimum of two years of related experience in addiction recovery or lived experience with substance use disorders is required.

  • bachelor degree
  • Communication
  • Multi-tasking
  • Documentation
  • Organizational skills
  • Computer literacy
  • Cultural competency
  • Person-centered care
  • Crisis intervention
  • Case management
  • Care planning
  • Trauma-informed care
  • Referral coordination
  • Substance use disorder support
  • Confidentiality compliance
  • Intake screening

Benefits

  • Dental insurance
  • Vision insurance
  • 401k
  • Personal days
  • Medical insurance
  • Paid holidays
  • Tuition reimbursement
  • Life insurance
  • Mileage reimbursement
  • Vacation time
  • Flexible spending accounts
  • Employee wellness program
  • Long term disability insurance
  • Sick days
  • AD&D insurance
  • Travel assistance
  • Gym membership discount
  • Professional licensure reimbursement

Posting details

Employment type
Other
Work arrangement
On Site
Experience
2-5 yrs
Salary
$21 - $24/hr
Location
New Bedford, Massachusetts
Posted
Jul 28, 2026
Application
Employer website
CHILD & FAMILY SERVICES INC logo

Hiring organization

CHILD & FAMILY SERVICES INC

Child & Family Services, Inc. is a private, nonprofit human service agency providing mental health counseling, psychiatry, adoption services, and specialized support for people of all ages across New Bedford, Fall River, Plymouth, Cape Cod, and surrounding areas. For over 180...

Salary listed on 14 jobs
IndustryMental Health Care
TypeNonprofit
Size201-500 employees
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Market context

Recovery support roles remain in steady demand

In Massachusetts, Recovery Support Navigator roles are typically tied to behavioral health and substance use recovery services, where employers often look for candidates with case management experience and LADC-II certification. These positions can be competitive because a high school diploma meets the minimum, but a bachelor’s in human services or equivalent behavioral health experience is preferred. Review the AI-summarized requirements and benefits here to quickly compare fit, then highlight any direct recovery, navigation, or client-support experience in your application.

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