Position: Intake Counselor
The Intake Counselor assists the Program Director in the development and maintenance of appropriate substance abuse treatment services. The Intake Counselor oversees clinical aspects of treatment admissions, assessments, transfers, referrals, and the completion of an appropriate treatment program. Also, ensures that client admissions comply with the specific standards of contracting agencies and the requirements of governmental regulatory bodies. Schedule options are Monday- Friday (Early & Evening Shifts); Tuesday-Saturday (Early & Evening Shifts).
Essential Duties
- Monitors the assessment and intake process to ensure that appropriate level of care determination is being made, that applicants are being properly engaged, and that admissions and referrals are being implemented in a manner consistent with regulatory and clinical standards of care.
- Facilitates communication, in conjunction with the Administrative Coordinator, between program locations to ensure client access to a prescriber within 24 hours for those in need of MAT.
- Utilizes Motivational Interviewing (MI) and supervises other intake workers at the Hub in MI to engage prospective clients in the treatment process.
- Monitors metrics related to MAT access, client engagement and client connection to ongoing treatment services.
- Identifies and assists in problem solving with management any issues impacting open access, connection to MAT services and/or client engagement in care.
- Works with the Administrative Coordinator to ensure the smooth onsite operation of the MAT Hub, managing the flow of clients related to open access.
- Maintains compliance with Agency Standards of access to care and provides expedited intake services, where indicated.
- Maintains appropriate contact with referral and regulatory agencies to report on client progress, if appropriate, and matters of compliance and to ensure a continuing flow of referrals.
- Assists in developing new relationships with referral sources.
- Works with staff to appropriately use SearchTreatment to connect individuals to services that Outreach does not provide.
- Serves as a liaison to AHN/RHS for referrals from other providers through SearchTreatment.
- Screens prospective clients for social determinants of health and other needs, such as medical care, psychiatric or vocational referrals, and other client identified barriers to treatment, through the use of in house case management or peers.
- Maintains relationship with appropriate outside agencies to stay informed of advances in client treatment, changes in the field and to represent Outreach to these agencies.
- Provides direct clinical services (assessment, individual, group, family counseling, crisis intervention, toxicology testing), as needed.
- Prepares or oversees the preparation of appropriate internal and external reports.
- Exercises due diligence in the delivery of quality care in line with agency Medicaid Compliance Plan and systems of accountability.
- Insures communication through the compliance officer and/or the supervisory structure of any violation of non-compliance with the agency’s Medicaid compliance plan and personnel policy and procedure.
Minimum Requirements
- Experience doing Assessments in 822 clinic
- CASAC-T
Preferred Qualifications
• qhp – lmsw/Lcsw, lmhc, casac
Position Status
This is a full-time position.
Schedule options are Monday- Friday (Early & Evening Shifts); Tuesday-Saturday (Early & Evening Shifts).
