Registered Nurse RN Patient Navigator Neurology Clinic

Primary City/State

• Mesa,
• Arizona
• Department
• Name:
• Banner
• Staffing
• Services-AZ
• Work
• Shift:
• Day
• Job
• Category: Clinical Care The academic medicine difference. At the center of Banner – University Medicine is patient care, research, and teaching. Join a nationally recognized health care leader and experience the future of medicine today. This RN Pt Navigator will provide inpatient and outpatient complex care coordination and oversight to ensure safe and appropriate care is provided to the Neurology clinic patient populations. Additionally, they will improve patient care, patient satisfaction and throughput by providing: being the point of contact for the patient and caregivers, extensive patient teaching, monitoring patient progress and plan of care adherence, managing acute calls and needs, symptom management of advanced therapies, intervening as necessary as a patient advocate and patient educator. This role will coordinate complex care with patient specialist and primary providers to ensure best outcomes are achieved both inpatient and ambulatory. Additionally, the navigator assesses, addresses, removes and prevents barriers to care thereby improving patient care, patient satisfaction and throughput. This specialized nurse is the point of contact and liaison for the patient and caregivers, provides extensive patient teaching, monitoring patient progress and plan of care adherence, managing acute calls and needs, nursing support, intervening as necessary as a patient advocate and patient educator. This role will coordinate complex care with patient specialist, primary providers and resources to ensure best outcomes are achieved.

Location

Position Summary

This position provides comprehensive care coordination, supporting a holistic and coordinated approach across the continuum of care. This position assists with informed decision-making; collaborating with a multi-disciplinary team to allow for timely screening, diagnosis, treatment and increased supportive care throughout the patient experience. This position provides individual assistance to patients, families and caregivers to help identify and overcome barriers which may hinder quality medical and psychosocial patient care.

CORE FUNCTIONS 1. Assesses the patient’s plan of care and develops, implements, monitors and documents the utilization of resources and progress of the patient through their care, facilitating options and services to meet the patient’s health care needs.

2. Evaluates the medical necessity and appropriateness of care, optimizing patient outcomes. Serves as a liaison for referring physicians and assists with scheduling initial tests and consultations.

3. Assists the patient/family through diagnostic services, treatment and care. Coordinates disease care using an interdisciplinary holistic approach, making appropriate referrals and consultations in coordination with physicians and providers.

4. Ensures that the patient and family understand the diagnostic processes, care strategy and recommended actions, and are provided with appropriate information in coordination with physician and health care providers. Responds to patient requests for information regarding the disease process, expected side effects and community resources.

6. Supports the patient and family during difficult decision-making periods. Assist in coordination of end of life care for patient and family and provides emotional support.

7. Supports process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes. Participates in staff development to maintain current standards of practice and ensure the highest quality of care.

8. Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements.

Minimum Qualifications

Must possess knowledge as normally obtained through the completion of a Bachelor's degree in nursing or related field.

Depending on area of focus, requires a current RN licensure, PT licensure, or OT licensure in the state of practice. BLS certification required.

• Requires a proficiency level typically achieved with 5 years clinical experience.
• Requires excellent organizational skills and clinical knowledge regarding specialty care services, as well as care coordination of services, legal and financial aspects of diagnostic services and health services in specialty area.
• Requires effective communication and writing skills, good time management skills and knowledge of word processing and database software applications.
• Requires the ability to teach both clinical and non-clinical personnel regarding care and diagnostics services.
• Also requires a good understanding of process improvement.
• Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• This is a requirement of the Whole Family Counseling Program held at this specific facility.

Preferred Qualifications

Current certification in specialty area preferred. Prior Case Management experience preferred. Depending on area of focus, experience with mild traumatic brain injury treatment(s), outreach in the community, and research related to mTBI is preferred.

Additional related education and/or experience preferred. EEO Statement

• EEO/Disabled/Veterans Our organization supports a drug-free work environment.
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