Copa Health·Glendale, Arizona
The Office Assistant manages daily clinic operations by scheduling appointments, validating insurance, and maintaining member charts. They also provide administrative support to medical providers and case management staff through data entry and participant communication.
At Copa Health, we are committed to People First, fostering a culture of compassion, innovation, and impact. We support individuals and families across Arizona through high-quality behavioral health and integrated care services while also investing in the growth and well-being of our team. Why Join Copa Health? At Copa Health, we prioritize the growth, well-being, and satisfaction of our team members. When you join our team, you’ll receive: Competitive salary and comprehensive benefits package Personalized Health Coverage – Receive a monthly, tax-free contribution to select the medical plan that works best for you, with guidance and support through our ICHRA program Dental and Vision Coverage to complement your health plan Generous PTO – up to 3 weeks in your first year, plus an additional wellness day to recharge 10 paid holidays annually Wellness Program, including access to mental health resources Tuition Reimbursement up to $3,000 to invest in your growth and career advancement Affordable Medical, Dental, and Vision plans to fit your needs 403(b) retirement plan with company match to help you plan for your future Employee Assistance Program with free coaching and therapy sessions Additional benefits including life insurance, disability coverage, pet insurance, and more Who We're looking for Copa Health is seeking a friendly, organized, and dependable Office Assistant to join our outpatient Clinical team. This role is essential to keeping daily clinic operations running smoothly while supporting medical providers, case management staff, and the members we serve. Key Responsibilities Schedule member's appointments, ensures service tickets are in order. Collects and validates insurance information. Records no-show and appointment changes. Creates and maintains member charts. Compiles clinical information as requested. Collects, monitors, scans, and enters data/information into the electronic health records or as assigned. Completes reminder calls to the participants regarding their appointments.
High School Diploma/GED. One (1) to three (3) years’ experience in office clerical setting. Medical and/or Behavioral health experience preferred. Proficiency in typing, using computer software, i.e., EHR/EMR systems, Word, Excel, and PowerPoint and Internet is essential. Complete all pre-employment and on-boarding paperwork, in a timely manner and be cleared to attend New Employee Orientation (NEO), as scheduled. Ability to obtain and maintain a Level One Fingerprint Clearance Card and any other required background checks. Bi-Lingual (English/Spanish), preferred. Copa Health is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law. Pre-Employment Criminal Background and Drug Testing Required. EOE.
Candidates must have a High School Diploma or GED and one to three years of experience in an office clerical setting. Proficiency in computer software and the ability to obtain a Level One Fingerprint Clearance Card are required.
Market context
Behavioral health employers in Arizona often look for candidates who can connect directly with clients through lived experience and strong community-based support skills. These roles can be competitive because they may require a high school diploma, a preferred bachelor’s degree, and quick completion of Peer Support Certification, along with a valid Arizona driver’s license and fingerprint clearance. Review the AI-summarized requirements and benefits here to save research time, then confirm your certification timeline and clearance readiness before applying.