GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.·Waterloo, Iowa
The position involves training, supervising, and monitoring program participants according to their individual plans. It also requires providing crisis intervention, maintaining accurate documentation, and assisting participants with community resources and daily activities.
This position reports to the Program Manager within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position is responsible for training, supervising, advising, and monitor activities of persons served as outlined in their Individual Program Plan or Individual Employment Plan. This position also communicates effectively with program participants, counsels them, and coordinates services for them as needed. Provides excellent service to both internal and external customers by way of communication and assistance and by way of quality of work.
Duties: and Responsibilities:
(Essential functions of the position are listed in bold print.)
Assists program participants with developing strategies, making informed choices, and following through on responsibilities.
Encourages program participants to achieve goals and desired outcomes by assisting with the development of programming derived from participants’ preferences, needs, interests, and strengths.
Provides program participants with information about community resources available to them and helps with increasing the program participants’ ability to self-advocate.
Drives program participants to and from appointments, events, stores, activities, etc.
Ensures program participants have access to appropriate resources and helps with coordination of those resources if needed.
Provides ongoing assessment of program participants to identify needs and support their capabilities, strengths, and preferences.
Builds rapport with program participants through effective communication based on the participants’ communication style.
Maintains accurate documentation on program participants by learning and remaining current on appropriate documentation guidelines and electronic documentation systems, developing a system to manage documentation, and setting priorities.
Submits documentation for program participants in a timely manner.
Provides crisis intervention as needed to defuse situations, determine appropriate intervention, and contact the necessary support systems. Complies with all reporting requirements related to crisis intervention.
Maintains professional and ethical relationships with program participants, program participant family and friends, co-workers, and other agencies.
Completes all duties of the job and all work requirements.
Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)
A high school diploma or GED is required, with at least one year of related experience preferred. Candidates must possess a valid driver's license, reliable transportation, and the ability to obtain CPR, First Aid, and Medication Management certifications.
Market context
Behavioral-health positions in Iowa are often driven by ongoing demand for psychiatric and mental health services across outpatient, inpatient, and community settings. These roles are competitive because employers typically look for advanced practice credentials, current licensure, and certifications such as DEA, BLS, and ACLS; this posting also includes benefits like medical, dental, vision, PTO, and a sign-on bonus. Review the AI-summarized requirements and benefits here to save time, then confirm your PMHNP certification and Iowa license before applying.