SSM Health·Fond du Lac, Wisconsin
The Pharmacy Technician Specialist leads workflows and drives process improvements within a specialized operational area of the clinic. They are responsible for solving complex problems, ensuring regulatory compliance, and training team members to maintain high standards of patient care.
It's more than a career, it's a calling.
WI-Fond du Lac Regional Clinic Main Worker Type: Regular Job Summary: Under the direct supervision of a pharmacist and in accordance with standard procedures, this position leads workflows and drives process improvements within a specialized operational area, specific to a single ministry.
At least 80% of work time is dedicated to this specialized function, which may include areas such as technology and automation, controlled substance management, transitions of care, or purchasing.
The role involves performing advanced pharmacy technician duties that require specialized knowledge and skills beyond those typically expected in standard technician roles.
Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES Performs daily services and functions of the specialized role within assigned ministry.
Solves issues in the specialized area as they arise.
Ensures documents and records are accurate and completed in a timely manner.
Serves as a resource in the specialized area for other ministry team members.
Solves complex problems and ensures that issues are escalated and closed as needed.
Complies with legal, regulatory, and accreditation standards.
Collaborates with department leadership to adopt best practices.
Coaches team members when practice standards are not upheld.
Conducts reviews and audits of specialized area.
Reports and monitors KPIs to ensure optimal performance.
Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care.
Provides input to and leads implementation of operational changes and advancements in accordance with system standardization.
Participates in ministry work teams, committees, and councils.
Collaborates with department leaders to develop and coordinate team member education, training, orientation, and competency.
Trains other team members in specialized area.
Serves as the ministry liaison to regional pharmacy teams in specialty area.
Collaborates with leadership to communicate changes in specialty area.
Provides excellent customer service to patients, other staff and ancillary departments and maintains high standards of confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
Works in a constant state of alertness and safe manner.
Performs other duties as assigned.
EDUCATION High School Diploma/GED or education equivalency for licensing.
EXPERIENCE Three years’ experience as a pharmacy technician PHYSICAL REQUIREMENTS Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
Frequent use of hearing and speech to share information through oral communication.
Ability to hear alarms, malfunctioning machinery, etc.
Frequent keyboard use/data entry.
Occasional bending, stooping, kneeling, squatting, twisting and gripping.
Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS State of Work Location: Illinois Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) Or Certified Pharmacy Technician (ExCPT/CPhT) - National Healthcareer Association (NHA) And Pharmacy Technician, Registered - Illinois Department of Financial and Professional Regulation (IDFPR) Or IL Registration
Complete At Time Of Hire - Illinois Department of Financial and Professional Regulation (IDFPR) State of Work Location: Missouri Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) Or Certified Pharmacy Technician (ExCPT/CPhT) - National Healthcareer Association (NHA) And Pharmacy Technician - Missouri Division of Professional Registration Or MO Registration Application and Finger Print Process Complete AT TIME OF HIRE - Missouri Division of Professional Registration State of Work Location: Oklahoma Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) Or Certified Pharmacy Technician (ExCPT/CPhT) - National Healthcareer Association (NHA) And Technician - Oklahoma State Board of Pharmacy State of Work Location: Wisconsin Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) Or Certified Pharmacy Technician (ExCPT/CPhT) - National Healthcareer Association (NHA) And Pharmacy Technician, Registered - Wisconsin Department of Safety and Professional Services Or WI Registration
Complete AT TIME OF HIRE - Wisconsin Department of Safety and Professional Services Work Shift: Variable Shift (United States of America) Job Type: Employee Department: 3902010038 AHE Main Street Pharmacy Scheduled Weekly Hours: 40
SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.
Candidates must have at least three years of experience as a pharmacy technician and a high school diploma or GED. Professional certification as a CPhT or ExCPT is required, along with appropriate state-level registration.
Market context
Pharmacy technician roles in Wisconsin are typically tied to steady demand in retail, hospital, and long-term care settings, where staffing needs can stay consistent. This category is competitive because employers often look for registration upon hire, and preferred training or experience can help candidates stand out. Review the AI-summarized requirements and benefits here to save research time, then confirm your Wisconsin Pharmacy Technician Registration status and tailor your application to any prior pharmacy workflow experience.