Chestnut Health Systems·Belleville, Illinois
Provide community-based crisis intervention, outreach, and stabilization services to individuals experiencing mental health or substance use challenges. Maintain accurate documentation and build collaborative relationships with community partners, hospitals, and emergency services.
Overview The Crisis Intervention Engagement Technician provides community-based outreach, engagement, and crisis intervention services for individuals experiencing untreated mental health, substance use, or co-occurring challenges.
This position works closely with individuals in non-clinical settings, supporting stabilization, safety planning, and connection to appropriate services.
The full-time evening position will work throughout St.
Clair, Randolph, Perry, Clinton, Washington, Monroe Counties and requires collaboration with another staff member for most shifts.
Preference will be given to applicants who live within these counties.
Chestnut Health Systems™ is a leading provider of integrated health care services.
Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri.
We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers.
Chestnut also conducts research and training throughout the U.S.A.
This is a Full-Time position with evening hours (3pm to 1130pm).
The anticipated starting pay for new hires for this position is between $17.00 - $18.00 an hour.
Provide community-based crisis intervention, outreach, engagement, and stabilization services, including safety planning and linkage to mental health and/or substance use treatment. Promote the recovery model of care by utilizing trauma-informed practices that emphasize hope, empowerment, wellness, respect, and self-directed recovery. Complete all required documentation and data entry in accordance with program, funder, and agency requirements, including treatment/recovery/safety plans and progress notes. Maintain timely and accurate records, ensuring treatment/recovery/safety plans are completed onsite and documentation is submitted within required timeframes. Build and maintain positive working relationships with consumers, natural supports, hospitals, jails, emergency medical services, and community partners. Attend required supervision, staff meetings, trainings, and program development activities, including CRSS training and Chestnut-mandated education. Promote Chestnut’s culture of customer service excellence by adhering to organizational behavioral standards. Protect the confidentiality of all consumer and organizational information. Provide backup support to team members and complete other duties as assigned.
Minimum age of 21 with a high school diploma or equivalent. Demonstrated experience or skills in human services and working with adults. Personal recovery experience and willingness to appropriately share lived recovery journey. Ability to obtain Certified Recovery Support Specialist (CRSS) credential within one year of hire. Preferred background in social services, teaching, corrections/policing, patient care, or lived recovery/work experience. Ability to remain calm and even-tempered in potentially volatile situations. Strong interpersonal skills and ability to work collaboratively with consumers, staff, and community partners. Basic computer proficiency, including MS Word, email, and electronic medical records (EMR). Valid driver’s license, private automobile insurance, and insurability. Are you intrigued by this job but don’t meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you’re excited about any of our posted positions but your experience doesn’t line up perfectly, please apply anyway! We’d love to explore the possibilities with you. Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut’s research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference. Chestnut offers a new salary structure and robust benefits! EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience. The anticipated starting pay for new hires for this position is between $17.00 - $18.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. Check out additional benefits here!
Requires a high school diploma or equivalent and a minimum age of 21. Candidates must possess a valid driver's license and the ability to obtain a Certified Recovery Support Specialist (CRSS) credential within one year.
Market context
Behavioral health positions in Illinois often draw steady interest because employers look for licensed or graduate-prepared candidates who can work in clinical, community, or care-coordination settings. This role is competitive because the required background is specific—either a master’s degree in a human services field or an active Illinois RN license, with behavioral health experience preferred. Review the AI-summarized requirements and benefits here to save research time, then confirm your licensure, degree, and setting experience before applying.