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Shaded band: the middle 50% of 3,354 posted behavioral health roles in Massachusetts rates. This role sits in the 45th percentile.
About the role
Pay for this role is about 6% below the Massachusetts median for behavioral health roles.
The Housing First Case Manager provides community-based support to individuals and families experiencing chronic homelessness to help them maintain stable housing. Responsibilities include conducting assessments, developing service plans, coordinating support services, and performing regular home visits.
Want to be part of a team that provides help, hope, and support when people need it most? If so, read on! Action Inc. [https://actioninc.org/?utm_source=chatgpt.com] is seeking passionate candidates who are committed to helping others create positive change in their lives to join our Housing Services team as a Housing First Case Manager.
About Action Inc. & Our Housing Programs
The mission of Action Inc. is to advance economic equity and foster a thriving community on Cape Ann and beyond. Our Housing programs help individuals and families access safe, stable, and affordable housing options while supporting long-term stability and success.
Role Overview
The Housing First Case Manager (HFCM) provides home and community-based case management support to individuals and/or families who have experienced chronic homelessness. The HFCM will understand and embrace the Housing First model, utilize a harm reduction approach, and work to ensure clients have the support and services necessary to maintain positive tenancies.
Position Details
Full-time, non-exempt position | Gloucester, MA
Monday–Friday, 9:00 AM–5:00 PM | 35 hours per week
Pay: $28.30–$31.65 per hour | Estimated annual equivalent: approximately $51,506–$57,603 based on a 35-hour workweek
Duties/Responsibilities
Provide case management services and maintain regular contact with clients through home visits in addition to phone calls, office visits, etc.
Conduct client interviews and perform assessments of clients, make collateral contacts, and consult with other providers (mental health, primary care, etc.).
Assess client needs to determine the resources required to ensure comprehensive service delivery.
Evaluate clients' capacity to make independent living decisions; assess risks to clients and other tenants at the housing site(s). Assist in finding appropriate housing.
Assess clients for their safety and well-being; recognize and respond to signs and symptoms of changes in client behavior, physical health or related medical issues or other related areas of concern.
Develop and modify individual client service plans quarterly to assess ongoing needs for clinical, supportive services and housing needs.
Maintain regular contact with clients through home visits in addition to phone calls, office visits, etc.
Posting details
Employment type
Full Time
Work arrangement
On Site
Experience
2-5 yrs
Salary
$28 - $32/hr
Location
Gloucester, Massachusetts
Posted
Jul 29, 2026
Application
Employer website
As needed, transport clients to medical appointments, local food pantry, etc.
Identify, coordinate and advocate for appropriate support services and resources for each client, providing linkages to services and resources as needed.
Work cooperatively with landlords where clients are residing.
Maintain accurate case records, enter and update information on clients served, in internal and external databases, in a timely fashion, meeting all mandatory deadlines.
Maintain a thorough knowledge of and effective working relationships with community-based agencies that provide support to the homeless.
Maintain client confidentiality and adhere to all program policies and procedures.
Provide and maintain therapeutic boundaries and a professional relationship with clients.
Ensure clients are free from neglect and abuse and ensure their safety and well-being. Report all concerns/suspicions to your supervisor.
Ensure clients are treated with dignity and respect.
Attend and participate in departmental, organization-wide and other meetings, including working closely with staff in other Action Inc. programs.
Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect, following all applicable policies, state/federal laws, regulations, and reporting requirements.
Perform other job-related duties as assigned.
Required Skills/Abilities
Ability to work with clients in crisis and those actively engaging in substance use.
Ability to practice effective de-escalation techniques and take reasonable precautions to ensure personal safety
Must also possess a high degree of skill using Microsoft Office products and internet resources.
Excellent organizational, interpersonal, and communication skills.
Reliable, responsible, highly organized, and willing to take initiative.
Second language a plus Attend agency-sponsored CPR and AED Certificate course.
Ability to comply with and successfully complete a CORI background check before the start of employment.
Must be legally authorized to work in the United States. Employment eligibility will be verified through E-Verify upon hire.
Compliance with Action Inc.'s Driver Safety and Insurance Policy, including pre-employment and annual MVR screenings, as well as proof of required auto insurance.
Drivers' license required and reliable daily transportation.
Education and Experience
BS degree in Human Services or related field preferred or 3 years relevant work experience.
Must have a valid driver's license and reliable transportation
Physical Requirements
• Must be able to lift, move and carry 25 lbs.
Massachusetts Criminal Offender Record Information (CORI).
Name-based criminal record check (CORI) returns information on available Massachusetts arraignments.
Market context
Behavioral health roles remain active in Massachusetts
In Massachusetts, behavioral health employers often look for licensed or license-eligible clinicians with experience supporting at-risk youth and families, so demand tends to stay steady for candidates who can work across settings and age groups. These roles can be competitive because employers usually want a master’s degree, a clear licensure path, and practical experience; review the summarized requirements and benefits here, which are AI-summarized from the original job description to save research time, then confirm your licensure status and tailor your application to youth and family work.
