Mass General Brigham·Brookline, Massachusetts
The Medical Assistant II provides both clinical and administrative support to Otolaryngology clinics, including patient care, vital sign collection, and documentation. They also manage scheduling, billing tasks, and assist with patient education and prescription management under the direction of licensed providers.
The Brigham and Women's Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary The Medical Assistant II is responsible for both clinical and administrative support for multiple Otolaryngology clinics at MGB Department of Otolaryngology.
This role reports directly to the Practice Administrator and works on a team of other Medical Assistants to support the operational needs of the Division. The Medical Assistant II is an integral member of the healthcare team within the Division of Otolaryngology and is accountable for patient care as assigned by a licensed independent provider (LIP: MD, NP, PA), a Licensed Practical Nurse (LPN) or a Registered Nurse (RN).
The MA II participates in the direct and indirect care of patients, health maintenance, patient instruction, collaborative planning and rehabilitation as within scope of practice and consistent with his/her education and training. The MA II may be present in secure medication storage areas and are allowed incidental access to medications.
Developing relationships with patients, families and colleagues, the MA II functions as an interdisciplinary team member who provides quality patient care and contributes toward the attainment of important goals for the patient, the practice and the organization. Additionally, as part of the regular job duties, the MA II will provide administrative support to the practice responsible for multiple functions to ensure a smooth and seamless patient experience. The MA II will be responsible to rotation between our Chestnut Hill and Longwood Clinics when needed.
Qualifications: Education High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred
Can this role accept experience in lieu of a degree? No
Licenses and Credentials Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred
Experience Direct MA experience or medical field work 1-2 years required Clinical
Demonstrates true engagement and enthusiasm to contribute toward the care delivery needs for patients and families. Promotes an inclusive environment supportive of patient and family centered care for a diverse community. Accepts assignments for patient care within the scope of his/her preparation and within current standards of practice. In conjunction with a Licensed Independent Provider (LIP) , LPN or RN, participates in the gathering of data that contributes to the assessment, planning, and evaluation of care delivered. Collaborates as a member of the health care team, contributing toward a supportive and therapeutic environment that promotes the attainment of patient goals that are specific, measurable, action-oriented, realistic and timely. Accurately obtains vital signs, elicits information about the patient’s basic health status, administers relevant care within scope of practice and as directed by the LIP/LPN/RN, and documents as appropriate in the electronic health record. Performs routine tests that may include but are not limited to: electrocardiograms, vision and hearing screening, and the collection of specimens for laboratory testing and point of care. Participates in team-based care and patient education initiatives to support the health and wellness of patients in conjunction with the LIP/LPN/RN. Reinforces patient instruction as directed by LIP/LPN/RN. Participates in organizational and unit-based quality improvement initiatives and compliance readiness. Participates in telephone screening of patients; may provide instruction to patient when directed by the LIP/LPN/RN. Participates in prescription management tasks including pending of new prescriptions and renewals requiring LIP approval, prior authorizations and medication reconciliation. Following approved clinical practice guidelines (CPG’s) and workflows, sends appropriate orders for radiology, laboratory testing and other care needs requiring LIP authorization. Performs a variety of tasks, including those that may be facilitated by administrative staff, which have an effect on the overall operations of the unit. These include flow, stocking of rooms, scheduling tasks and all other duties as assigned. Should we take this out of this version since it is redundant? It’s meant to be part of the regular MA job because they could be asked to occasionally do some of this work. Administrative
Answer and transfer telephone calls. Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks. Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed. Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments. Assist with special projects as directed. Assist with training and orienting staff as needed Follow HIPAA guidelines for the management of patient privacy and confidentiality. Appropriately utilizes organizational resources including management of time, supplies, equipment and other assets. Other duties as assigned. Additional Job Details (if applicable) Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)
Work Location 830 Boylston Street: Scheduled Weekly Hours 40
Employee Type Regular: Work Shift Day (United States of America)
Pay Range $22.75 - $24.94/Hourly Grade 3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.
Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.
The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.
In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.
We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Candidates must have a high school diploma or equivalent, with an associate's degree in medical assisting preferred. A minimum of 1-2 years of direct medical field experience is required, and BLS or CMA certifications are preferred.
Market context
In Massachusetts, Medical Assistant II openings are often competitive because employers look for candidates with formal training, Basic Life Support certification, and prior clinical experience. Roles like this can stand out when you can show patient-facing reliability, familiarity with routine clinical tasks, and readiness to work in fast-paced settings. Review the AI-summarized requirements and benefits here to save time, then confirm your certification status and tailor your application to the experience the posting emphasizes.