Washington University in St. Louis·Seattle, Washington
The Medical Assistant III leads clinical operations, manages patient flow, and performs direct patient care tasks such as phlebotomy, EKG, and medication administration. They also coordinate care, schedule surgeries and appointments, and ensure compliance with HIPAA and OSHA standards.
Location ST. LOUIS, MO 63108 Scheduled Hours 40
May lead the work of Medical Assistants I and II in the clinical operation of a patient care setting and/or acts as the primary clinical resource in a large multi-physician clinical practice. Functions as a Medical Assistant in the department, prepares and maintains exam rooms, prepares charts, obtains reports and records; directs patient flow and ensures the overall smooth running of the clinical office.
Position is primarily in an office setting working near the Center for Advanced Medicine. Duties will include: completing FMLA forms, scheduling and rescheduling appointments, requesting and following up on imaging and other testing, surgery reminder calls, and will be back up for the current "Rooming MA" as needed for time off.
Job Description: Primary
Duties & Responsibilities: Patient Care Duties:
Interacts directly with patients in clinic setting and completes tasks, which may include obtaining vital signs, conducting EKGs, completing a phlebotomy and verifying medications.
Prepares for office hours by doing tasks such as obtaining charts, scheduling tests and preparing exam rooms.
Assists with examinations, procedures and lab tests.
May assist with renewal and authorization of non-narcotic medications per standing orders and department guidelines.
May administer medications under the order of physicians or nurse practitioner (this includes vaccines and intramuscular and subcutaneous injections).
May schedule and assign work to other Medical Assistants to ensure appropriate staffing; assists in orientating and training new Medical Assistants.
Directs patient flow, assists with special procedures/treatments, and completes requisitions.
Routes phone messages, patient questions and telephone communications to appropriate personnel.
Assists with care coordination by doing tasks outlined under the department guidelines, such as calling patients with test results; scheduling appointments; assisting physician with return calls; scheduling surgeries, diagnostic procedures and admissions; and monitoring new and return patient contacts, including scheduling of appointments and follow-up appointments.
Completes necessary paperwork and documentation in a timely manner.
Answers basic questions from patient/family regarding treatments, diagnosis and procedures.
May complete requisitions/orders per WashU guidelines.
Monitors supply inventory, ensuring adequate supplies, equipment or garments are available and that they comply with regulations. Cleans and stocks exam rooms and sterilizes instruments.
Maintains required HIPAA compliance; maintains skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards and WashU policies. Complies with OSHA, state and federal regulatory sources/standards. Participates in quality improvement activities to ensure appropriate clinical outcomes. Performs other duties as assigned.
Typically sitting at desk or table. Typically standing or walking. Typically bending, crouching, or stooping. Occasional lifting (25 lbs. or less).
Office equipment. Clinical/diagnostic equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required
Qualifications
Education: High school diploma or equivalent high school certification or combination of education and/or experience.
The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role. Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA), Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA), Licensed Practical Nurse - Illinois Department of Financial and Professional Regulation, Licensed Practical Nurse - Missouri Division of Professional Registration, Registered Medical Assistant (RMA) - American Medical Technologists (AMT), Registered Nurse - Illinois Department of Financial and Professional Regulation, Registered Nurse - Missouri Division of Professional Registration
Work Experience: Relevant Experience (3 Years)
Skills: Not Applicable
Education: No additional education unless stated elsewhere in the job posting.
No additional certification/professional licenses unless stated elsewhere in the job posting.
$19.93 - $29.93 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/ EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Candidates must have a high school diploma or equivalent and at least three years of relevant experience. A valid Medical Assistant certification (CCMA, CMA, or RMA) and Basic Life Support certification are required.
Market context
In Washington, support-services roles in healthcare are typically in steady demand because clinics, hospitals, and long-term care settings need staff who can keep patient flow moving and support licensed teams. These positions are competitive when employers want candidates with a high school diploma, LPN, MA, or CNA training, valid Washington licensure, and BLS certification; EKG and arrhythmia training after hire can also be part of the path. Review the AI-summarized requirements and benefits here to save research time, then confirm your license status and certification readiness before applying.
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