Commonwealth of Massachusetts·South Yarmouth, Massachusetts
The Service Coordinator acts as the primary contact for individuals and families, facilitating the development of Individual Service Plans and monitoring the implementation of support services. They are responsible for ensuring the safety and well-being of assigned individuals while providing advocacy and crisis intervention as needed.
The Department of Developmental Services (DDS) is excited to offer a career growth opportunity to a motivated and talented individual for the Human Services Coordinator I (HSC I) position in the Cape and Islands Area Office in South Yarmouth. The Human Service Coordinator I is the primary contact for individuals and families served by the Department and is expected to effectively represent the Area Office by building respectful and collaborative partnerships with individuals, families, guardians, provider agencies and other stakeholder groups involving the work of the Area Office and Department. This HSC I position will be required to travel as needed to include all the towns on Cape Cod and as needed to include the Southeast Region.
The HSC I coordinates and facilitates the development of Individual Service Plan (ISP) for individuals on assigned caseload, as well as monitors the implementation of services provided by DDS funded residential, day and support program providers. The HSC I ensures individuals on caseload receive appropriate services through arranging, organizing and coordinating the Department of Developmental Services funded and generic support services in response to individual’s needs, while maintaining communication and outreach with community services and other state agencies.
(these duties are a general summary and not all inclusive) · Monitoring the safety and well-being of assigned individuals · Providing advocacy in human, civil and legal rights · Facilitating team meetings · Monitoring follow-through on team recommendations while maintaining individual’s records and relevant computer databases · Maintain regular and consistent contact with individuals, service providers and families. · The HSC I will arrange or provide crisis intervention for individuals as needed, assessing needs and making recommendations for follow up planning · Providing information to supervisor and other members of the Area Office Management Team, as needed. · This position will perform other related duties which may include individuals engaged in Participant Directed Services.
· Extensive knowledge and understanding of policy and procedures about DDS service delivery systems. · Extensive knowledge of the DDS and other programs, services and resources available to individuals with developmental disabilities. This position is located at 519 Station Avenue, South Yarmouth MA 02664 Full-time – 37.5-hour weekly position. Monday through Friday – 9:00 a.m. to 5:00 p.m. Days off – Sunday and Saturday Flexibility required to meet the needs of the Area Office Agency Requirements: Must be at least eighteen (18) years of age. About the Department of Developmental Services: The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government. For more information about our agency and programs visit: www.mass.gov/dds Pre-Hire Process: Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website. Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Recommended candidates must successfully complete pre-employment screening which includes: Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks ADA Reasonable Accommodation: If you require reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance. For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4. ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT. This is a Civil Service position. If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered.
First consideration will be given to those applicants that apply within the first 14 days. Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below.
I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience. Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment. Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required. Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate
Applicants must have at least three years of professional experience in human services or social work, or a combination of education and experience. A bachelor's degree in a related field is required for specific assignments and can substitute for two years of experience.
Market context
In Massachusetts, Service Coordinator Generalist roles are typically tied to ongoing demand in human services, social services, and care coordination settings. These positions can be competitive because employers often look for a mix of direct experience, a related bachelor’s degree for some assignments, and strong communication and documentation skills. Review the AI-summarized requirements and benefits here to save research time, then tailor your application to show relevant case coordination, client support, and cross-agency collaboration experience.